Odonald Freeman
Broadcasting
Ellenwood,GA
Summary
Dynamic professional with a proven track record at Encompass Digital Media Inc., excelling in workflow optimization and client relations. Expert in leveraging CRM software and government standards to enhance operational efficiency and foster positive client engagements. Demonstrated success in team building and conflict resolution, significantly reducing technical errors and ensuring FCC compliance. A results-driven professional with a diverse background in Logistics Management, Account Specialization, and Insurance Surveying. I'm an enthusiastic learner, poised to leverage acquired skill set and expertise to add value to an organization while growing professionally in a rewarding Technical role in Operations. I'm a clear communicator, with notable skills in building relationships among clients and co-workers. Seeking a company that values growth from within.
Overview
9
9
years of professional experience
Work History
Master Control Operator
Encompass Digital Media Inc.
09.2023 - Current
- Streamlined communication between departments, facilitating smooth daily operations in the master control room.
- Reduced technical errors during live broadcasts by following strict quality control standards and guidelines set forth by the management team.
- Achieved high-quality transmissions by closely monitoring closed captioning, subtitling, and on-screen graphics functions during broadcasts.
- Maintained accurate programming logs for FCC compliance and record-keeping purposes.
- Contributed to an organized work environment by maintaining a clean and clutter-free master control area.
Insurance Surveyor
Insurance Risk Services
01.2022 - 09.2023
- Established strong rapport with clients through professionalism, responsiveness, and attention to detail during surveys.
- Streamlined survey processes for increased efficiency and consistency in data collection.
- Enhanced client relationships with prompt communication and timely completion of assigned tasks.
- In-field information gathering, data entry into company database for efficient processing.
- Direct client/stakeholder support for inspection processes.
- Monitoring/reporting on suspicious losses and assistance with investigation. Data analysis of investigative reports. In-field client relations and evaluation of damage, cost estimates, etc.
Senior Account Specialist
AT&T
07.2019 - 12.2022
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests..
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Meeting and exceeding sales goals through exceptional client acquisition and ongoing support.
- Utilizing CRM software for growth of account revenue with negotiation of mutually beneficial contracts.
- Training and development of new team associates in areas of client/technical support, sales, and operational procedures.
Logistics Manager
Alere Toxicology Services
06.2015 - 07.2018
- Reduced warehouse storage costs with effective space utilization strategies.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Direct collaboration with corporate clients to ensure the timely arrival of critical shipments.
- End-user production planning/supervision, dispatching of in-field drivers, scheduling of daily/weekly route requirements.
- Improvement of inventory accuracy through discrepancy resolution, development of enhanced control systems, and extensive research of any shipping/receiving inadequacies.
- Serving as point of contact between clients and couriers
Education
No Degree - Secondary Education
Alabama A & M University
Normal, AL 05.2001 -
High School Diploma -
Litchfield High School
Gadsden, AL 05.2001 -
Skills
Hobbies
- Computer Hardware/Software Database Development,
- SQL Self Education related to Technological Certifications
- Music (Trombone - Jazz/Concert Band)
- Travel (Nationwide)
Timeline
Master Control Operator
Encompass Digital Media Inc.
09.2023 - Current
Insurance Surveyor
Insurance Risk Services
01.2022 - 09.2023
Senior Account Specialist
AT&T
07.2019 - 12.2022
Logistics Manager
Alere Toxicology Services
06.2015 - 07.2018
No Degree - Secondary Education
Alabama A & M University
05.2001 -
High School Diploma -
Litchfield High School
05.2001 -
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