Odystee Lafoe-Havens
Cañon City,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial experience, offering vision and motivation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crew Member/Shift Manager
Loves Travel Stop
2025.08 - Current
- Supervised daily operations and ensured adherence to safety protocols.
- Trained new staff on customer service excellence and operational procedures.
- Resolved customer complaints swiftly, maintaining high satisfaction ratings.
- Ensured adherence to food safety guidelines by maintaining proper storage temperatures and sanitation practices within the kitchen area.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
- Contributed to increasing overall store sales by identifying opportunities for upselling during peak hours.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Rgm/ General Manager
Kfc
2021.07 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained food cost, paper cost, and labor to keep company within those budgets.
- Order and put away trucks deliveries.
- Small inventory 3 times a day, medium inventory 4 times a month, count everything in the store 1 a month.
- Keep up with information coming through emails.
- Deposits and bank runs. Cash handling.
- Communicate up to date info with higher member of the team.
- Customer satisfaction
Shfit Manager
Dairy Queen Grill & Chill
2015.07 - 2021.07
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma -
Canon City High School
Caã±on City, CO2018-06
Skills
- Microsoft Outlook
- Risk Management
- Customer Service
- Financial Management
- Total Quality Management
- Labor Cost Controls
- Verbal and Written Communication
- Maintain a crew of 25 people
- Honest
- Respectful
- I'll actually do my job I do what I'm told and do what needs done no matter the job
- Order Supplies
- Business Management Principles
- Market Growth
- Cross-Functional Team Management
- Profit and Loss
- Leadership
- Cost Management
- Staff Development
- Employee Scheduling
- Staff Training
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Certification
Serve safe certification. Good until 2029
Timeline
Crew Member/Shift Manager
Loves Travel Stop
2025.08 - Current
Rgm/ General Manager
Kfc
2021.07 - Current
Shfit Manager
Dairy Queen Grill & Chill
2015.07 - 2021.07
Diploma -
Canon City High School