Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Ofelia Ferrel

Albuquerque,NM

Summary

Results-oriented Walmart with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Enthusiastic and energetic Customer Advocate looking for a dynamic, fast-paced position. Exceptional multitasking, prioritization and organizational abilities. Adaptable and focused with an unparalleled work ethic and dedication to providing top-notch customer service. Driven to go above and beyond requirements to satisfy customers and promote loyalty. Proficient in building long-lasting relationships and utilizing consultative sales techniques. Bilingual fluency in Spanish and English Hardworking and reliable Taco bell with strong ability in being a cahier and a cook. Offering efficiently and Strong work ethic . Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
year of professional experience

Work History

Costumer Assistant

Walmart
Albuquerque, NM
05.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Food Service Worker

Taco Bell Restaurant
Alburquerque, NM
01.2023 - 03.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Resolved customer complaints in a professional manner.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Served meals to customers in a friendly and courteous manner.
  • Greeted customers upon arrival in the dining area.
  • Prepared beverages such as coffee, tea, soda..
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Ensured that all foods were prepared according to health department regulations.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Followed established cash handling procedures when collecting payment from customers.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Organized take-out orders for customers who requested them.
  • Operated dishwashing machines safely and efficiently.
  • Properly stored all leftover food items after each shift.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Performed variety of duties related to food service.

Education

High School Diploma -

Mission Achievement Success
1718 Yale Blvd SE, Albuquerque, NM 87106
05.2023

Skills

  • Customer Services
  • Issue Research
  • Resolving Conflicts
  • Persuasive Communication
  • Customer Research
  • Upselling Strategies

Languages

Spanish
Professional

Affiliations

  • I like to study on my own time, I have a very tight schedule with my job now but even so I enjoy going to school and keeping up with myself.

Timeline

Costumer Assistant

Walmart
05.2023 - Current

Food Service Worker

Taco Bell Restaurant
01.2023 - 03.2023

High School Diploma -

Mission Achievement Success

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Ofelia Ferrel