Sandra Villamizar
Coral Springs,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2025
2025
years of professional experience
Work History
Costumer Services
Home Depot
Coral Springs, FL
06.2024 - Current
- Advised management on potential improvements to enhance overall quality of customer services.
- Kept track of customer services and preferences for future reference.
- Configured application servers for hosting customer services.
- Cultivated long-term relationships with clients through excellent customer services practices.
- Assisted in developing policies and procedures related to customer services processes.
- Performed maintenance on existing networks to ensure optimal performance of customer services.
- Provided customer service to customers in the store, including helping them find items, answering questions about products and services, and resolving any issues or complaints.
- Assessed customer needs and recommended appropriate products or services accordingly.
- Assisted customers with inquiries about products and services offered by the business.
- Answered customer inquiries about products and services offered.
- Provided technical support to customers experiencing difficulties using the company's products or services.
- Demonstrated knowledge of store products and services to customers.
- Assisted customers with questions regarding products or services offered in store.
Costumer Services Cashier
Broward Tag Agency
Coral Springs, FL
12.2019 - 09.2021
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Updated customer accounts and processed payments.
- Handled payment collection for new or renewed vehicule tag.
- Processed renew their vehicle or vessel for decal a period of one to two years.
- Disabled Person Parking Permits.
- Personalized and Specialty License Plates.
- Out State transfer of vehicles to the State of Florida.
Costumer Services
Gap Inc
Sunrise, FL
05.2017 - 12.2019
- Assessed customer needs and upsold products and services to maximize sales.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Set up and activated customer accounts to maintain QA satisfaction levels.
Bilingual Call Center Representative
Teleperformance
Coral
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Participated in weekly team meetings to discuss potential solutions for common customer issues.
- Performed outbound calls when necessary to offer new promotions or follow up on inquiries or orders placed by customers.
- Adhered to all applicable laws and regulations related to customer service activities.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered incoming calls from customers in Spanish and English, providing technical support and customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Assisted team members with difficult calls whenever possible while still meeting individual performance goals.
- Demonstrated excellent communication skills both verbally and written in Spanish and English languages.
- Attended regular training sessions to stay informed about changes in company policies or procedures.
- Updated customer accounts, addresses and contact information within call management databases.
Education
High School Diploma -
Santos Michelena
Caracas-Venezuela07.1990
TSU VENEZUELA
Caracas Venezuela Skills
- Report creation
- Report generation
- Credit card payment processing
- Retail sales customer service
- Microsoft Office expertise
- Adaptive team player
- Costumer service
- Customer services
- Customer services and information
- Customer service in spanish
- Business customer support
- Remote desktop services and support
- Customer relations
- Commercial customer support
- Customer service
- Client services
Timeline
Costumer Services
Home Depot
06.2024 - Current
Costumer Services Cashier
Broward Tag Agency
12.2019 - 09.2021
Costumer Services
Gap Inc
05.2017 - 12.2019
High School Diploma -
Santos Michelena
Bilingual Call Center Representative
Teleperformance
TSU VENEZUELA