Ofelia Hidalgo
El Paso
Summary
Energetic and experienced customer service professional.
Ambitious School Counselor focused on supporting students in accomplishing personal and academic success. Gifted in counseling, student advocacy and preventive education to meet the goals and objectives of the counseling program. Delicate in handling issues involving cultural and socioeconomic differences.
Overview
23
23
years of professional experience
1
1
Certification
Work History
University Counselor
Grand Canyon Education
Phoenix
06.2022 - Current
- Advised students on course selection and academic pathways.
- Directed and participated in recruitment and enrollment activities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered incoming calls from prospective students seeking admissions information.
- Handled new enrollments by entering customers' data and reviewing information.
- Performed data entry and maintained accurate records of student enrollment information.
- Verified all required documentation prior to enrolling a student in classes.
- Maintained up-to-date knowledge of changes in college policies, procedures, regulations, and fees.
- Assisted students with completing enrollment documents, such as applications and financial aid forms.
- Provided guidance to new students on selecting courses and degree requirements.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
Outreach and Admissions Counselor
DAVID L. CARRASCO JOB CORPS
El Paso
05.2017 - Current
- Interview applicants and determine eligibility for job corps program.
- Meet weekly and monthly goals needed to maintain program at capacity.
- Participates in community events targeting program demographic.
- Develops relationships with high school counselors and program caseworkers to generate community awareness of job corps program.
- Monitors trainees progress and mentors trainees so each can reach completion of program successfully.
Administrative Assistant
DAVID L. CARRASCO JOB CORPS CENTER
El Paso
12.2014 - 05.2017
- Maintains enrollment logs and reports.
- Maintains department calendars via MS Outlook including community events, information sessions, and visiting community partners.
- Responsible for lead distribution to admissions counselors.
- Answers calls regarding program information, pre-qualifies applicants to program.
- Conduct information sessions when an admissions counselor is not available.
- Issues government vehicles and maintains mileage, maintenance, monthly reporting, and driver information.
- Records, prepares, and submits all department meeting minutes.
- Responsible for supply management including inventory, invoice submission for payment, and submission of purchase requests.
- Assists with payroll by verifying punches and as well cross referencing punches with vacation/leave forms and submits to Human Resources for payroll processing.
- Provide general office support such as preparing purchase orders, file management, editing and preparing correspondence, ordering supplies, and other duties as requested.
DIRECTOR OF ADMISSIONS
ANAMARC COLLEGE
El Paso
01.2011 - 01.2014
- Supervised admissions team.
- Trained and monitored professional development of admissions team.
- Audited new student files to ensure compliance and quality control standards.
- Reported on progress of enrollment on a weekly basis.
- Served as social media manager for the college.
ADMISSIONS REPRESENTATIVE
ANAMARC COLLEGE
El Paso
01.2006 - 01.2011
- Managed prospective student inquiries promptly providing all information accurately and with an emphasis on great customer service.
- Managed student from inquiry to enrollment.
- Scheduled and conducted interviews and pursued qualified leads by providing them guidance into their desired field of study.
- Provided prospective student with all details needed to enroll including enrollment requirements and information on financial aid availability.
- Created expectations for enrollment process and reviewed student responsibilities to reach enrollment.
- Provided students guidance as to the types of aid available at the college such as FAFSA, WIA, Myca A, Post 9/11 GI Bill, and Vocational Rehab.
- Gave students a general overview of the documents needed to be certified for each of the types of aid and when needed assisted with setting up initial student account.
- Participated in outside marketing activities such as college fairs, job fairs, health fairs and any community events where schools are allowed to recruit by law.
- Organized and assisted with new student orientation and assisted with other duties as requested by leadership.
- Consistently conduct follow-up monthly at minimum with any applicants or student inquiries that did not complete the enrollment process.
OFFICE MANAGER
ANAMARC COLLEGE
El Paso
01.2005 - 01.2006
- Supervised front desk staff ensuring that all clients were greeted courteously and with a focus on excellent customer service.
- Made travel arrangements, organized quarterly advisory board meeting, and provided clerical administrative support to executive team including but not limited to word processing and drafting of letters, memos, and reports.
- Assisted payroll process by ensuring all employees clocked in and out accurately and cross referenced punches for submission to HR prior to payroll.
- Answered multi-line telephone systems and ensured proper maintenance of all office machines and equipment, and negotiated the purchase of office supplies and furniture, office equipment, etc., for the staff and faculty in accordance with school policies and budgetary restrictions.
ADMISSIONS REPRESENTATIVE
BORDER INSTITUTE OF TECHNOLOGY
El Paso
01.2002 - 01.2005
- Served as the institutional representative and admissions expert among community high schools, educating students about a viable educational option for the improvement of future career possibilities.
- Guided students through the application process including but not limited to document preparation and correct application submission; maintained consistent communication with students and guardians through the processes of applying, registering, and graduating.
ADMINISTRATIVE ASSISTANT
SIGMATECH, INC
El Paso
- Accountable for overseeing administrative duties and workflow, managing correspondence to include general clerical work, filing, research, photocopying, and answering phones as needed demonstrating a keen ability to lead, multitask, and manage multiple priorities.
- Compiled, formatted, and maintained important documentation, reviewing requirements and data entry procedures to ensure proper submission of reports; scheduled appointments, meetings, and events; provided support to engineers on staff when necessary.
Education
BORDER INSTITUTE OF TECHNOLOGY
El Paso, TX01.2005
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Data Entry
- Public Speaking
- Word processing
- Filing
- Phones
- Customer Service
- Interviewing
- Contact Management
- Records Management
- Marketing
- Outreach
- Event Planning
- Social Media Marketing
- Microsoft Outlook
- Travel Arrangements
- Calendaring
- Sales
- Auditing
- Supply Chain Management
- Inventory Management
- Meeting Planning
- Supervising
- Office/Administrative Procedures
- Staff Development
- Mentoring
- Desktop Publishing
- Brochures
- Trainer
- Acrobat
- Budgeting
- Documentation
- Editing
- Fax
- Goldmine
- Hiring
- Inventory Control
- Quality Assurance
- Recruiting
- Time management
- Employee orientation
- Document Management
- Office Management
- Administrative Experience
- Social Media Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Driver's License
Additional Information - Summary Of Skills And Qualifications
- Microsoft Office
- Word Processing 75 wpm
- Data Entry 1100 kpm
- Social Media Management
- Document Management
- Basic Bookkeeping
- Records Management
- Personnel Management
- Strong Organizational Skills
- Communication / Interpersonal Skills
- Computer Proficiency with Campus Vue, ACT, Goldmine, Microsoft Office, Excel, PowerPoint and Access
- Bilingual Fluency in English and Spanish
Assessments
Filing & Organization, Highly Proficient, 12/01/20
Timeline
University Counselor
Grand Canyon Education
06.2022 - Current
Outreach and Admissions Counselor
DAVID L. CARRASCO JOB CORPS
05.2017 - Current
Administrative Assistant
DAVID L. CARRASCO JOB CORPS CENTER
12.2014 - 05.2017
DIRECTOR OF ADMISSIONS
ANAMARC COLLEGE
01.2011 - 01.2014
ADMISSIONS REPRESENTATIVE
ANAMARC COLLEGE
01.2006 - 01.2011
OFFICE MANAGER
ANAMARC COLLEGE
01.2005 - 01.2006
ADMISSIONS REPRESENTATIVE
BORDER INSTITUTE OF TECHNOLOGY
01.2002 - 01.2005
ADMINISTRATIVE ASSISTANT
SIGMATECH, INC
BORDER INSTITUTE OF TECHNOLOGY
Bachelor of Science - Business Management
University of Phoenix