Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ofelia Molina

Chaparral,NM

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Teleperformance
El Paso
07.2025 - Current
  • Handled customer inquiries efficiently, providing accurate information and support.
  • Resolved conflicts and complaints, ensuring customer satisfaction and retention.
  • Monitored call metrics to identify areas for personal improvement and development.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Responded proactively and positively to rapid change.

Substitute Teacher, K-12

Gadsden Independent School District
Anthony, NM
09.2024 - 06.2025
  • Implemented lesson plans to engage students and facilitate learning across diverse grade levels.
  • Assisted in classroom management, promoting a positive and productive learning environment.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Integrated technology into lessons to enhance student engagement and understanding of subjects.

Cashier

Walmart
El Paso, TX
11.2017 - 05.2018
  • Processed customer transactions efficiently through point-of-sale systems.
  • Assisted customers with inquiries and product location to enhance shopping experience.
  • Collaborated with team members to restock merchandise and maintain store organization.
  • Addressed customer complaints professionally, fostering positive relationships and loyalty.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

El Dorado High School
El Paso, TX
06.2017

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Inbound phone calls
  • Communicating with clients
  • Appointment scheduling
  • Product knowledge
  • Payment processing
  • Sales expertise
  • Multi-line phone talent
  • Document and records management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

Teleperformance
07.2025 - Current

Substitute Teacher, K-12

Gadsden Independent School District
09.2024 - 06.2025

Cashier

Walmart
11.2017 - 05.2018

High School Diploma -

El Dorado High School