Ofelia Ulloa Buenrostro
Mezcal Sports Bar
Dallas,OR
2
Languages
15
years of professional experience
Experienced restaurant leader with strengths in staff supervision, scheduling, and conflict resolution. Proven ability to keep front-of-house and back-of-house operations running smoothly while maintaining high customer service standards.
Results-driven hospitality professional with extensive experience in customer service, team leadership, and staff training. Skilled in coordinating schedules, coaching employees, and resolving guest concerns to support smooth daily operations. Committed to building positive guest experiences and strong team performance.
Work History
Assistant Manager/Waitress
4 Years 2 Months- Supervised daily front-of-house and back-of-house operations to maintain smooth service flow.
- Coordinated staff schedules, shift coverage, and last-minute changes to support consistent staffing.
- Trained team members on POS procedures, service standards, and guest issue resolution.
- Monitored inventory levels and reordered bar supplies to prevent service interruptions.
- Resolved customer concerns promptly to protect guest satisfaction and repeat business.
- Enforced cleanliness, safety, and alcohol service procedures across dining and bar areas.
- Assessed sales trends and staffing needs to improve labor alignment and service readiness.
- Supported opening and closing procedures, cash handling, and daily operational reporting.
Early Education Center Aide
2 Years 4 Months- Supported classroom activities, reinforcing early learning, language development, and positive behavior.
- Supervised children during indoor and outdoor play, maintaining safe, engaged learning environment.
- Prepared instructional materials, learning centers, and daily supplies for teacher-led activities.
- Assisted with meal and snack service, following hygiene and nutrition procedures.
- Monitored child needs and reported concerns promptly to teaching staff.
- Maintained clean, organized classroom spaces, sanitizing toys, surfaces, and shared materials.
- Documented attendance and daily routines accurately, supporting consistent center operations.
- Collaborated with teachers and staff to adapt activities for individual developmental needs.
- Maintained a safe and nurturing environment for students by closely monitoring their activities and promptly addressing any concerns.
- Assisted lead teachers with classroom management duties such as taking attendance or distributing supplies contributing to a well-organized learning environment.
- Provided individualized attention to students with special needs, helping them reach their full potential within the classroom setting.
- Assisted in preparing educational materials, ensuring all resources were readily available for smooth lesson execution.
- Built strong relationships with families, keeping them informed about their child''s progress and educational needs.
- Fostered positive peer interactions through group-based games enhancing social skills development.
- Enhanced children''s learning experience by incorporating engaging activities and age-appropriate materials in daily routines.
- Managed daily routines efficiently, maintaining consistency in scheduling and transitions between activities for optimal learning experiences.
- Contributed to the achievement of classroom goals by providing consistent support to lead teachers during instructional time.
- Participated in professional development opportunities, staying up-to-date on early education best practices and strategies.
- Supported the development of social skills among children through structured playtime and group activities.
- Helped maintain accurate records of each child's growth development achievements enabling educators to tailor future instruction effectively.
Waitstaff Manager
9 Years 1 Month- Supervised waitstaff scheduling, ensuring balanced coverage and consistent service during peak dining periods.
- Trained new servers on menu knowledge, table standards, and guest service expectations.
- Monitored floor operations, resolving service issues quickly to maintain smooth dining room flow.
- Coordinated communication between kitchen and front-of-house teams to reduce delays and order errors.
- Enforced cleanliness, safety, and hospitality standards across dining areas and service stations.
- Evaluated staff performance, providing coaching to improve accuracy, teamwork, and guest satisfaction.
- Managed shift assignments and labor priorities to support efficient daily operations.
- Handled guest concerns professionally, preserving service quality and supporting repeat business.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Managed inventory and controlled costs, optimizing restaurant profitability.
- Increased employee retention through ongoing coaching, support, and recognition initiatives.
Education
GED
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Staff management
Conflict resolution
Employee scheduling
Team building
Recruiting and interviewing
Languages
English
Spanish
Timeline
Assistant Manager/Waitress
Mezcal Sports Bar
06.2022 - 08.2026Read More
Early Education Center Aide
Oregon Child Development Coalition
06.2022 - 10.2024Read More
Waitstaff Manager
Ixtapa Dallas Inc.
02.2012 - 03.2021Read More
Universidad De Guadalajara
GED
Read More