Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sunnie Steele

Hartselle,AL

Summary

Proven leader in hospitality and customer service, adept at staff training and development, showcased at Town & Country Restaurant. Excelled in staff supervision and customer relations, enhancing satisfaction and operational efficiency. Skilled in multitasking and fostering team unity, with a notable ability in patience and empathy. Achievements include significantly improving customer satisfaction and mentoring teams for peak performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager/Waitress

Town & Country Restaurant
01.2022 - 03.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.


Waitress/Crew Trainer

Cracker Barrel
02.2015 - 12.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.

Receptionist

David East Heating & Cooling
01.2011 - 02.2015
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

High School Diploma -

Truth And Freedom Academy
Priceville, AL
05.2011

Skills

  • Customer Relations
  • Staff Training and Development
  • Staff Supervision
  • Customer Service
  • Patience and Empathy
  • Strong multitasking
  • Hospitality service expertise
  • Team Player
  • Multitasking Abilities

Certification

ServSafe certified

Timeline

Assistant Manager/Waitress

Town & Country Restaurant
01.2022 - 03.2023

Waitress/Crew Trainer

Cracker Barrel
02.2015 - 12.2020

Receptionist

David East Heating & Cooling
01.2011 - 02.2015

High School Diploma -

Truth And Freedom Academy

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Sunnie Steele