Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ofvenita Mathis

Decatur

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Innovative [LEADERSHIP] consistently praised by management for providing top-notch technical, quality and production leadership to assigned team. Well-educated in troubleshooting, root cause analysis and corrective action implementation. Available weekends, evenings and overnights. Hardworking Team Leader with [3] years of experience in environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Manager

Brownsmill Water park
Stonecrest
06.2019 - Current
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Coached team members in techniques necessary to complete job tasks.
  • Designed strategic plan for component development practices to support future projects.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Managed risk by developing and implementing effective risk management strategies.
  • Trained employees on additional job positions to maintain coverage of roles.

Gas meter

Fuel Georgia
Jackson
01.2022 - 07.2024
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer service remote

CVS
Decatur
04.2021 - 07.2024
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service

MANORCARE REHAB CENTER-DECATUR
Decatur
03.2018 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Managed customer service team of 15 employees.
  • Drafted reports on customer service performance metrics.
  • Monitored KPIs related to customer service performance.
  • Provided customer service regarding payment processing issues.
  • Attended to customer service issues.
  • Resolved customer service issues in a timely manner while providing excellent customer service at all times.
  • Maintained high levels of customer service satisfaction.

Carhop

Sonic DriveIn
Decatur
05.2019 - 09.2020
  • Maintained professionalism while dealing with high order volumes and quality assurance.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Maintained customer service standards with over [Number] customers daily.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.
  • Minimized customer wait times by [Number] minutes.
  • Operated grills and fryers to prepare sandwiches and side items.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared salads, soups and sandwiches for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Education

Bachelor of Science - Criminal Justice

Georgia State University
Atlanta, GA
05.2024

High School Diploma -

Martin Luther King- Jr. High School
Lithonia, GA

Skills

  • Food Preparation
  • Customer Service
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Cash Register Operation
  • Product Stocking and Rotation
  • Payroll Processing
  • Strong Work Ethic
  • Honesty and Integrity
  • Policy drafting
  • Conflict resolution
  • Customer service
  • Employee training
  • Project management
  • Business planning
  • Time management
  • Strategic planning
  • Goal setting
  • Key performance indicators
  • Sales management
  • Staff training and development
  • Lead generation
  • Performance evaluations
  • Project planning

Accomplishments

  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.

Timeline

Gas meter

Fuel Georgia
01.2022 - 07.2024

Customer service remote

CVS
04.2021 - 07.2024

Manager

Brownsmill Water park
06.2019 - Current

Carhop

Sonic DriveIn
05.2019 - 09.2020

Customer Service

MANORCARE REHAB CENTER-DECATUR
03.2018 - 05.2022

Bachelor of Science - Criminal Justice

Georgia State University

High School Diploma -

Martin Luther King- Jr. High School
Ofvenita Mathis