Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Ogbenyalu Precious Ulonnam

Richmond,VA

Summary

To work in a technology driven service and result oriented establishment where my potentials will be greatly enhanced and utilized through team work and training. I am well-disciplined, industrious and hardworking young woman, who is ever ready to discharge her duties effectively and efficiently, accepts criticism in good faith and is open to imbibe vital corrective measures for better outcome. Above all, I am a good team player. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Acting Senior Healthcare Assistant

Canwick Court, St Philips Care.
09.2022 - 03.2024
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Supervise and take charge of the home the team/home in the absence of the manager or the assistance manager
  • Administering medication, updating the residents care plan when due.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Maximized staff performance by assisting with training, onboarding, and performance evaluations.

Health Care Assistant

Hampton Grange Nursing Home
05.2021 - 01.2022
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Organized and maintained medication closets and first aid supplies.
  • Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Cared for dying patients and prepared deceased for transfer to mortuary.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Followed and implemented care plans under direction of registered nurse.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.

Travel and assistance Agent

NEXtCARE Claims Management Company ( Allianz Partner)
08.2017 - 10.2020
  • Providing advice, information and assistance to callers about product and services.
  • Attempting to resolve all enquires on first contact with the caller.
  • Making sure that all telephone calls are answered promptly.
  • Providing advice, information and assistance to callers travel insurance ranging from their benefits and other services.
  • Establish a collaborative relationship with prospective clients from various sources such as networking and referrals.
  • Complete administrative tasks including maintaining records and handling policies.
  • Handling claim related issues related to claims processing and payments (medical or non medical claims).
  • First point contact for emergency assistance worldwide.
  • Processing claims for payment once approved or denied.
  • Collaboration with the Allianz Global assistance world wide in getting relevant document and confirmation for claims evaluation adjudication.
  • Collect and correlate relevant information data for management decision making.
  • Adeptly handled various inbound calls per day and generating various tickets as per organizational protocols.
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions and escalating any concern as required to higher management as required.

Education

Bachelor of Arts - Bachelors of Art in English and Literature.

Ebonyi State University
Abakiliki, Ebonyi State

Skills

  • Strong database and communication skills
  • Excellent interpersonal skills and a professional telephone manner
  • Utilizing a range of office software, including email
  • Ability to evaluate, prioritize, organize and delegate work schedules
  • Able to react quickly and effectively when dealing with challenging situations
  • Assisting departments with queries on documentation requirements & submissions
  • Using sound judgment to make the correct decisions
  • Delivering a first class, professional customer service
  • Resolving customer enquiries and complaints
  • Your ability to resolve the majority of enquiries at first point of contact
  • Ability to remain calm when dealing with emotional, difficult or distressed customers
  • Keeping administrative records up to date
  • Providing excellent customer service
  • Show your excellent communication skills
  • Technical skills include use of: Office programs, layout software
  • Analytical thinker and expresses opinions strategically gained through collaborating with colleagues and managers
  • Excellent English communication and presentation skills developed through intensive coaching, client collaboration, and module training presentations
  • Systematic, confident, assertive, passionate, hardworking, and driven to succeed
  • Fast Learner
  • Team Collaboration

Certification

  • · Being an effective team member.
  • · Compassionate Directness.
  • · Creating a high performance culture.
  • · Customer service: Handling abusive customers.
  • · Developing a learning Mindset.
  • · Interpersonal communication.
  • · Communication Foundation.
  • · Delivering employee Feedback.

Additional Information

CERTIFICATIONS:

  • Being an effective team member.
  • Compassionate Directness.
  • Creating a high performance culture.
  • Customer service: Handling abusive customers.
  • Developing a learning Mindset.
  • Interpersonal communication.
  • Communication Foundation.
  • Delivering employee Feedback
  • Heath and Safety
  • Care Certificate


Timeline

Acting Senior Healthcare Assistant

Canwick Court, St Philips Care.
09.2022 - 03.2024

Health Care Assistant

Hampton Grange Nursing Home
05.2021 - 01.2022

Travel and assistance Agent

NEXtCARE Claims Management Company ( Allianz Partner)
08.2017 - 10.2020

Bachelor of Arts - Bachelors of Art in English and Literature.

Ebonyi State University

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Ogbenyalu Precious Ulonnam