Ogbenyalu Precious Ulonnam
5035 Warwick Road, Richmond,VA
Summary
To work in a technology driven service and result oriented establishment where my potentials will be greatly enhanced and utilized through team work and training. I am well-disciplined, industrious and hardworking young woman, who is ever ready to discharge her duties effectively and efficiently, accepts criticism in good faith and is open to imbibe vital corrective measures for better outcome. Above all, I am a good team player. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices.
Overview
7
7
years of professional experience
Work History
Senior Healthcare Assistant
Canwick Court, St Philips Care.
09.2022 - 03.2024
- Assist with patient hygiene, physical comfort, eating, drinking, and mobility while observing and reporting any unusual changes to the Nurse.
- Carry out daily and weekly observation of patients and reporting any changes to the Nursing staff, such as rapid weight changes or changes in skin conditions / toilet behaviours.
- Adhered to patient special diets and providing supplementary drinks under nursing staff supervision.
- Delivered a high standard of holistic care to patients in line with patients advance wishes thereby preserving dignity.
- Ensure infection preventive measures are followed such as proper hand hygiene, use of personal protective equipment, use of disinfectant products in cleaning patients environment and waste disposal
- Administering medications to patients as prescribed and updating the Nursing staff for any complain after administration.
- Engaging patients in activities as tolerated such group games or personalized activities to ensure sensory stimulation.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Maximized staff performance by supporting during difficult staff shortage, assisting with training and giving performance improvement feedback.
- Monitor patients supplies such wipes, continent pads, toiletries and complete requisition for restocking.
- Cared for dying patients ensuring they die in comfort, painless and in dignity while supporting families and providing available resources of comfort.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Monitor Patients health recording, ensuring the follow ups health appointment in not missed.
- Effective documentation of Patients care in electronic care record- PCI Patient Care softwear.
Health Care Assistant
Hampton Grange Nursing Home
05.2021 - 01.2022
- Support patients with activities of daily living such as eating, personal hygiene, dressing and toileting.
- Implement patient care in line with Nursing care plan.
- Help in making sure the patients environment remain tidy at all time.
- Support patient mobility using various hoist and supportive devices.
- Help in preventing infection by using designed PPEs, Hand hygiene and disposal of waste in line with policy
- Observe changes in patient’s condition and report to the nurse in charge.
- Engage patients with their choice activities helping them stay connected with what they enjoyed doing.
- Monitor patient nutrition and fluid intake and reporting concerns to charge nurse.
- Reassure and comfort patient during time of anxiety and when unsettled.
- Provide information to the families on simple patient care and directing complex health questions to nurse in charge.
- Update patient care in electronic medical record (Patient Centre Software).
Travel Insurance and Assistance Agent.
NEXtCARE Claims Management Company ( Allianz Partner)
08.2017 - 10.2020
- Providing advice, information, and assistance to callers about products and services.
- Attempting to resolve all inquiries on first contact with the caller.
- Making sure that all telephone calls are answered promptly.
- Providing advice, information, and assistance to callers regarding travel insurance ranging from their benefits and other services.
- Establish a collaborative relationship with prospective clients from various sources such as networking and referrals.
- Complete administrative tasks including maintaining records and handling policies.
- Handling claim-related issues ranging from claims processing to payments (medical or non-medical claims).
- Follow up with the finance department as regards approved/processed claims due for payment.
- First point contact for emergency assistance worldwide.
- Liaise with Allianz representatives worldwide in case of medical emergencies and also coordinate with providers/payers for hospital admission and approvals.(Multi-tasking)
- Collaboration with the Allianz Global assistance worldwide, in getting relevant documents and confirmation for claims evaluation adjudication.
- Collect and correlate relevant information data for management decision-making.
- Adeptly handled various inbound calls per day and generated various tickets as per organizational protocols.
- Delivered an exceptional level of service to each customer by listening to concerns, answering questions, and escalating any issues to the concerned department as required.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
Bachelor of Arts - Bachelors of Art in English and Literature.
Ebonyi State University
Certified Nurse Aid
Chester Carrer College
Chesterfield, VA09.2024
Skills
Cardiopulmunary Resusition Training- Sep-2024
Certified Nurse Aid- Chester Career College-Sep-2024
Additional Information
CERTIFICATIONS:
- Being an effective team member.
- Compassionate Directness.
- Creating a high performance culture..
- Developing a learning Mindset.
- Interpersonal communication.
- Communication Foundation.
- Delivering employee Feedback
- Heath and Safety
- Care Certificate
Timeline
Senior Healthcare Assistant
Canwick Court, St Philips Care.
09.2022 - 03.2024
Health Care Assistant
Hampton Grange Nursing Home
05.2021 - 01.2022
Travel Insurance and Assistance Agent.
NEXtCARE Claims Management Company ( Allianz Partner)
08.2017 - 10.2020
Bachelor of Arts - Bachelors of Art in English and Literature.
Ebonyi State University
Certified Nurse Aid
Chester Carrer College
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