Summary
Overview
Work History
Education
Skills
Age
Personal Information
References
Timeline
Generic

OGDEN KNITTLE

Colorado Springs,USA

Summary

Dedicated and results-oriented professional with over a decade of comprehensive experience in retail management, operations, and customer service. Proven expertise in overseeing store operations, driving sales, and managing teams to exceed performance metrics. Skilled in rental fleet coordination, service management for construction equipment, and ensuring exceptional customer satisfaction. Adept at merchandising, inventory management, and implementing effective training programs. Possesses strong leadership, communication, and problem-solving abilities with certifications in retail training, forklift operation, and STIHL mechanics.

Overview

15
15
years of professional experience

Work History

Parts and Supply Sales

Bobcat of the Rockies
Colorado Springs, USA
02.2021 - Current
  • Identified and established new supplier relationships to expand the range of parts and supplies available to customers
  • Executed strategic initiatives aimed at elevating parts and supply sales, encompassing the creation of marketing materials and the discovery of untapped sales opportunities within the market
  • Utilized strong organizational skills to streamline processes in the parts and concrete supply department, enhancing overall efficiency and customer satisfaction.

Sales Manager

Rommel's Ace Hardware
Cambridge, Maryland
01.2017 - 10.2023
  • Implemented innovative sales strategies to maximize revenue and exceed sales targets
  • Orchestrated the distribution of tasks among team members to achieve merchandising and presentation standards
  • Led and advanced the Business-to-Business program, driving ongoing improvements and fostering client relationships.

Rental Coordinator / Yard Manager

Bobcat of the Rockies
Colorado Springs, USA
02.2020 - 02.2021
  • Efficiently merchandised and displayed new equipment to enhance visibility and promote sales opportunities
  • Conducted regular inspections and performed preventive maintenance on rental equipment to meet safety and operational standards
  • Coordinated rental logistics, including check-in procedures, work order creation, scheduling repairs, and finalizing rental invoices.

Rental Manager/Service Coordinator

Bobcat of Sussex County
Delmar, Delaware
11.2018 - 01.2020
  • Oversaw a comprehensive rental fleet encompassing various small construction equipment such as Skid steers, excavators, attachments, tow-behind lifts, and more
  • Managed critical customer support functions within the service department, overseeing responsibilities ranging from unit check-ins, work order generation, repair scheduling, and parts procurement to repair quoting, customer consultations, and the finalization of invoices.

Sales Manager

Rommel's Ace Hardware
Salisbury, Maryland
12.2013 - 01.2017
  • Orchestrated the delegation of tasks among associates, ensuring alignment with merchandising and presentation standards
  • Identified and harnessed sales opportunities while setting and maintaining high standards for customer service
  • Led the Business-to-Business program, consistently driving improvements and strengthening client relationships.

Sales Associate

Rommel's Ace Hardware
06.2009 - 11.2013
  • Provide exceptional customer service by assisting customers with product selection, answering their questions, and resolving any issues or concerns they had
  • Successfully sold, delivered, and assembled various products, including Stihl power tools, Weber grills, and lawn mowers
  • Managed the cleaning, delivery, and setup of rental and party items, contributing to a seamless customer experience.

Education

High School Diploma -

Bennett High School
09.2023

Wor-Wic Community College -

Successfully fulfilled requirements for two semesters of comprehensive general studies coursework.
09.2011

Skills

  • Retail Management
  • Operations
  • Customer Service
  • Store Operations
  • Sales
  • Merchandising
  • Inventory Management

Age

30 years old

Personal Information

Title: SALES MANAGEMENT

References

References available upon request.

Timeline

Parts and Supply Sales

Bobcat of the Rockies
02.2021 - Current

Rental Coordinator / Yard Manager

Bobcat of the Rockies
02.2020 - 02.2021

Rental Manager/Service Coordinator

Bobcat of Sussex County
11.2018 - 01.2020

Sales Manager

Rommel's Ace Hardware
01.2017 - 10.2023

Sales Manager

Rommel's Ace Hardware
12.2013 - 01.2017

Sales Associate

Rommel's Ace Hardware
06.2009 - 11.2013

High School Diploma -

Bennett High School

Wor-Wic Community College -

Successfully fulfilled requirements for two semesters of comprehensive general studies coursework.

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OGDEN KNITTLE