Ogul Ahuoglu

• Oversaw the analysis of over 300,000 merchant reviews, providing detailed risk assessments and actionable insights to mitigate potential threats.
• Established, trained, and managed both internal and external teams (60 agents) dedicated to merchant risk review, ensuring a robust and comprehensive risk assessment framework.
• Led a cross-functional team to achieve a 75% reduction in merchant fraud losses over the past two years through strategic initiatives and process improvements.
• Built a streamlined processes for Wish's internal merchant fraud review engine and developed an efficient merchant fraud payment-hold infrastructure to enhance operational efficiency.
• Managed a team of compliance analysts in managing critical functions such as refunds, disputes, infractions, sanctions screening, merchant escalations, brand protection/legal disputes, Know Your Customer (KYC) processes, and merchant onboarding.
• Developed and maintained effective escalation pathways for various departments including customer service, trust and safety, brand protection, buyer risk, and legal ensuring timely and appropriate response to risk issues.
• Coordinated comprehensive training sessions on operational risk awareness for staff members across all departments, fostering a culture of vigilance and proactive risk management.
• Documented and reported key performance indicators (KPIs) on a weekly and monthly basis, providing transparency and insights into risk management efforts to the broader organization.
• Conducted evaluations of products and processes to assess financial impact and long-term profitability, recommending improvements and optimizations to support organizational goals.

• Managed a team of 12 fraud analysts, overseeing 1.5 million transactions annually, representing a total volume of $200 million for both buyers and sellers.
• Served as a key stakeholder in the development and management of risk profiles for Raise.com and Slide, ensuring robust risk mitigation strategies.
• Reviewed data and determinations from analysts to identify and respond to emerging risk trends, enhancing overall risk management capabilities.
• Provided data-driven proactive and reactive mitigation recommendations to executive leadership
• Identified real-time fraud attacks, ensuring appropriate responses within the organization.
• Managed remediation efforts for identified payment fraud, account takeovers, ransomware, and other malicious activities, minimizing financial impact.
• Collaborated with Customer Service to design and implement a risk-focused, member-friendly model for customers, balancing security and user experience.
• Created a real-time feedback process for false positive and false negative activities on Raise.com and Slide, improving the effectiveness of the in-house fraud monitoring platform, rZero.
• Oversaw comprehensive chargeback representment processes, including detailed analysis and advocacy, significantly reducing financial losses.
• Defined and monitored team KPIs, establishing robust reporting mechanisms to track and improve performance.

Achievements:

• Reduced overall chargeback rate by 70% from 2018 to 2022.
• Decreased false-positive rates by 75% from 2019 to 2022.