Oguzhan Boluk

Salesforce Administrator

Calin Tech

01.2021 - 01.2024

Created and customized Workflow Rules, Assignment Rules, and Approval Processes to support automated lead assignment and authorization flows
Designed Roles, Profiles, Permission Sets, Access Settings, and Validation Rules to ensure robust security and data governance
Implemented Object-Level, Field-Level, and Record-Level Security using Organization-Wide Defaults (OWD), Role Hierarchies, Sharing Rules, and Manual Sharing
Created and modified business-critical fields, page layouts, record types, and optimized user interfaces
Developed complex validation rules, formula fields, and established many-to-many relationships using junction objects
Customized and managed Sales Cloud applications to enhance overall sales productivity
Configured and optimized standard and custom objects to support both sales and service processes
Performed data migration using Data Loader, Data Import Wizard, and SFDC Data Export in both sandbox and production environments
Configured Data Loader for mass data uploads and supported data integration initiatives
Designed escalation rules, automatic case creation processes, and email alerts for efficient case resolution
Created email templates, workflows, and automated email notifications aligned with business logic
Built and delivered custom reports and dashboards (tabular, summary, matrix) to provide actionable insights for managers and executives
Scheduled automated report emails for senior leadership to support data-driven decision-making
Developed business dashboards and metrics for management review and operational efficiency
Created new custom objects, fields, dependent picklist, custom tabs, custom apps, and UI components
Utilized Lightning App Builder to design dynamic, user-friendly Lightning pages and applications
Implemented custom permission sets to ensure granular access control
Automated business processes using Flow Builder including record-triggered and scheduled flows
Designed and maintained user roles and hierarchies aligned with organizational structures
Optimized page layouts and record types to improve user experience and data accuracy
Created a comprehensive mind map of projects to visualize progress, dependencies, and key milestones
Supported data migration and integration across systems and environments
Worked within Agile/Scrum methodology including grooming, sprint planning, daily stand-ups, sprint reviews, and retrospectives
Developed and optimized core business processes such as Lead Management, Account Management, and Case Management
Established lookup and master-detail relationships across objects to support scalable data architecture
Utilized Jira for project management, task tracking, and sprint coordination