SOLMAZ ALIYEVA

Salesforce Administrator

MaxTecLab

05.2022 - Current

Supported the implementation of best practices related to the use of Salesforce CRM features.
Skilled in configuring tailored page layouts and developing user-friendly interfaces using Lightning App Builder.
Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules.
Created reports and dashboards in Salesforce to meet business requirements.
Crafted and executed business processes for managing Leads and Cases.
Developed automation solutions utilizing Flows.
Customized sales process flows using Flow Builder based on user needs.
Secured data by creating profiles and roles, and implementing object-level, field-level, and record-level security through organization-wide defaults, role hierarchy, sharing rules, and manual sharing.
Employed data migration tools such as Data Loader, Data Import Wizard, and Data Export.
Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
Set up lookup and master-detail relationships between various objects.
Tailored standard objects such as Opportunity, Contract, and Case to fit specific project needs.
Configured custom objects, fields, formulas, page layouts, record types, validation rules, and workflow rules.
Provided technical support to internal users on Salesforce issues or questions.
Deployed custom tabs, validation rules, and auto-response rules for automating business.
Implemented web-to-case and email-to-case functionalities to provide better customer support to customers.
Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas, reports, and dashboards.
Executed role hierarchies, shared rules, and recorded level permissions to provide shared access among different users.