Megan Sheaffer
Salesforce Administrator
Leechburg,PA
Summary
Positive team member that possesses a drive for problem-solving and a willingness to learn. Seeking a meaningful role at a company that utilizes leadership skills and experience while offering opportunities for career growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Salesforce Administrator
Deep Well Services
11.2022 - Current
- Spearheaded the development of a comprehensive knowledge base that empowered users to troubleshoot common issues independently, reducing reliance on support teams.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Ensured data integrity and accuracy through regular audits, timely updates, and meticulous record maintenance.
- Boosted user adoption rates by developing coherent training materials and conducting personalized training sessions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
SALESFORCE ADMINISTRATOR/PROJECT MANAGER
CENTRAL APP TALENT EXCHANGE
11.2021 - Current
- Set up and controlled user access levels across databases to protect important data.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
SALESFORCE CONSULTANT
BUILDING DECARBONIZATION COALITION
5 2022 - 05.2023
- Improved client satisfaction by providing customized Salesforce solutions tailored to their specific needs.
- Worked with the Director of Operations and development team to solve gaps in business requirements.
- Conducted thorough analysis of client requirements, translating them into actionable plans for successful Salesforce integration.
- Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
Education
Web Development Diploma -
ACADEMY PITTSBURGH
PITTSBURGH, PA 02.2021 - 05.2021
Bachelor of Science in Business Administration -
CLARION UNIVERSITY
CLARION, PA 09.2004 - 05.2008
Skills
Report building
Data Management
Process Automation
Nonprofit Success Pack
Sales Cloud Management
Service Cloud Management
Salesforce Customization
AppExchange Integration
Teamwork and Collaboration
Interpersonal Communication
Excellent Communication
Adaptability and Flexibility
Websites
Certification
SALESFORCE CERTIFIED ADMINISTRATOR
Timeline
Salesforce Administrator
Deep Well Services
11.2022 - Current
SALESFORCE ADMINISTRATOR/PROJECT MANAGER
CENTRAL APP TALENT EXCHANGE
11.2021 - Current
Web Development Diploma -
ACADEMY PITTSBURGH
02.2021 - 05.2021
Bachelor of Science in Business Administration -
CLARION UNIVERSITY
09.2004 - 05.2008
SALESFORCE CONSULTANT
BUILDING DECARBONIZATION COALITION
5 2022 - 05.2023
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