Syeda Hernandez
Summary
Proven Salesforce Administrator with a track record of enhancing system efficiency at EMSAR through process automation and workflow management. Demonstrated ability to exceed sales goals and improve customer satisfaction by leveraging both technical expertise in Salesforce customization and exceptional relationship-building skills. Achieved significant improvements in data management and user support, fostering a culture of continuous learning and collaboration. Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic.
Overview
11
11
years of professional experience
Work History
Salesforce Administrator
EMSAR
Austin, TX
03.2021 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Promoted a culture of continuous learning through regular knowledge sharing sessions on new features and best practices within the Salesforce community.
- Proactively identified opportunities for process improvement within the Salesforce environment by staying current on industry trends and best practices.
Branch Manager
Soneri Bank
Karachi Pakistan
02.2015 - 03.2019
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Relationship Manager
Silk Bank
Islamabad Pakistan
04.2013 - 03.2015
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Bachelor of Arts -
Punjab University
Lahore Pakistan03.2004
Skills
- Data Management
- Report building
- Systems administration
- Email Template Design
- Sales Cloud
- Service Cloud
- Workflow
- Process Building
- Flows
- Validation rule
- roles
- Profiles
- Sharing Rules
Languages
Urdu
Full Professional
English
Professional Working
Timeline
Salesforce Administrator
EMSAR
03.2021 - Current
Branch Manager
Soneri Bank
02.2015 - 03.2019
Relationship Manager
Silk Bank
04.2013 - 03.2015
Bachelor of Arts -
Punjab University