Ohmar Sharif Watkins
Mount Vernon,New York
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Overview
26
26
years of professional experience
Work History
Gas Fusion Inspector
USIC/Reconn
09.2021 - Current
- Perform visual inspections on plastic pipe fusions and joints on over 1000 sites yearly .
- Collect GPS coordinates on gas pipe fusions.
- Report Abnormal Operating Conditions.
- Perform safety assessments in work zone and ensure to identify, locate, report and work accordingly when presented with on site work hazards.
- Work closely with Con Ed gas crews and other third party mechanics to ensure that proper fusion processes are being followed to ensure structural integrity of fuses. Consulting and administering corrective reporting when necessary.
Floor Manager
Restaurant Depot
12.2015 - 09.2018
- Drove sales goals, minimized losses and provided sound shrink plans to eliminate waste.
- Followed basic product handling procedures in accordance with company &HAACP policy.
- Adhered to all local, state and federal laws and company guidelines. Complied with all food safety and safety regulations/guidelines/procedures and programs.
- Developed schedules, monitor performance and initiate proper disciplinary measures when necessary.
- Performed weekly equipment checks on hilos and self audits and safety walks in the department .
- Operate equipment according to company and OSHA guidelines.
Customer Service Desk Supervisor
The Home Depot
11.2008 - 11.2015
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all times.
- Met all customer call guidelines including service levels, handle time and productivity.
Senior Claims Adjuster
Allstate Insurance Company
03.1998 - 01.2008
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed highly empathetic insured relationships and earned a reputation for exceeding quality service goals.
- Consistently worked to improve on departmental goals and the individual goals of my team members.
- Investigated and resolved insured and claimant inquiries and complaints in an empathetic manner.
Education
Bachelor of Science - Economics
Lehman College
Bronx, NY 1047501.1995
Skills
- Fast-Paced Environments
- Excellent Time Management
- Exceptional Customer Service
- Behavior Management Techniques
- Positive Reinforcement Methods
- Sharp Problem Solver
Accomplishments
- Won Customer Service All Star Award in 2011.
- Drove record online service levels that elevated the store's ranking in the district from #6 to #1.
Timeline
Gas Fusion Inspector
USIC/Reconn
09.2021 - Current
Floor Manager
Restaurant Depot
12.2015 - 09.2018
Customer Service Desk Supervisor
The Home Depot
11.2008 - 11.2015
Senior Claims Adjuster
Allstate Insurance Company
03.1998 - 01.2008
Bachelor of Science - Economics
Lehman College
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