Oinetta Kambui
Jacksonville,Florida
Summary
Qualified Agent with a proven track record of exceeding sales goals and maintaining strong customer relationships. Experienced in order coordination, telephone management, and complex problem-solving within call center operations. Skilled in Microsoft Word, leadership techniques, and quality assurance optimization. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days.
Overview
32
32
years of professional experience
Work History
Relocation
Senior Agent
Fanatics Betting and Gaming
09.2023 - Current
- Act as the primary point of contact for customer communication via email and chat
- Resolve customer issues promptly and professionally, ensuring high satisfaction
- Assist management with ad hoc requests and escalations
- Provide insights on customer trends to enhance product and operational strategies.
Customer Service Agent Manager
Select Portfolio Management
11.2021 - 11.2022
- Managed multiple customer inquiries through various channels, ensuring high-quality service
- Utilized database management systems to track service hours and client activities
- Maintained confidentiality of client and staff information according to company regulations.
Senior Agent
Xfinity Comcast
02.2020 - 09.2021
- Managed and trained staff to improve performance and foster a positive work environment
- Conducted performance evaluations and implemented employee development plans
- Analyzed sales trends and forecasted demand to optimize inventory turnover.
Owner
EnvyME Collection
01.2001 - 12.2018
- Led business operations, adapting to market changes and implementing new technologies
- Managed cash flow, optimized expenses, and maximized revenue streams
- Identified new market opportunities and developed strategies for market entry.
Manager/Nail Tech
Nail Lounge and Spa
04.2009 - 11.2018
- Provided excellent customer service and optimized store layout for enhanced customer experience
- Familiar with retail technologies including POS systems and inventory management software.
Sergeant Personal Management Specialist
United States Army
02.1992 - 07.1996
Education
Bachelor of Business Administration - Business Management
American InterContinental University
03.2019
Skills
- Order Coordination
- Telephone Management
- Microsoft Word
- Complex Problem-Solving
- Call Center Operations
- Leadership Techniques
- Quality Assurance Optimization
- Inbound Phone Call Management
- Online Communications
- Loading and unloading proficiency
Timeline
Senior Agent
Fanatics Betting and Gaming
09.2023 - Current
Customer Service Agent Manager
Select Portfolio Management
11.2021 - 11.2022
Senior Agent
Xfinity Comcast
02.2020 - 09.2021
Manager/Nail Tech
Nail Lounge and Spa
04.2009 - 11.2018
Owner
EnvyME Collection
01.2001 - 12.2018
Sergeant Personal Management Specialist
United States Army
02.1992 - 07.1996
Relocation
Bachelor of Business Administration - Business Management
American InterContinental University
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