O'jahnae Paul
Emeryville,CA
Summary
Dynamic professional with a proven track record at Emery Unified School District, excelling in data entry and client service. Recognized for enhancing operational efficiency through effective team collaboration and strong organizational skills. Successfully developed processes that improved attendance management, demonstrating attention to detail and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
District Attendance Clerk
Emery Unified School District
03.2020 - Current
- Maintained accurate attendance records for over 700 students daily.
- Utilized student information systems to track and report attendance trends.
- Collaborated with teachers to verify discrepancies in attendance data.
- Developed and implemented efficient processes for managing late arrivals.
- Coordinated logistics for multiple special events, ensuring seamless execution and attendee satisfaction.
- Developed event timelines and managed vendor relationships to enhance operational efficiency.
- Oversaw budget allocation for events, optimizing resources while maintaining high-quality standards.
- Created student based events as well as the staff and community.
- Trained new staff on attendance systems and protocols, enhancing team performance and knowledge retention.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
Store Manager
Miniso
11.2018 - 02.2020
- Led daily store operations, ensuring optimal customer service and product availability.
- Developed and implemented training programs for new staff, enhancing team performance and knowledge retention.
- Analyzed sales trends to optimize inventory management and merchandise selection.
- Fostered a positive shopping environment through effective team leadership and employee engagement initiatives.
- Collaborated with marketing teams to execute promotional strategies that increased foot traffic and sales revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Shift Manager
Starbucks
07.2014 - 11.2018
- Supervised daily operations, ensuring consistent service quality and adherence to company standards.
- Trained and mentored team members, fostering a collaborative and efficient work environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Developed staff schedules, balancing labor costs with operational needs for peak efficiency.
- Analyzed customer feedback to enhance service delivery and improve overall guest experience.
- Led continuous improvement initiatives, streamlining workflows to boost productivity and reduce wait times.
- Coordinated with upper management on strategic goals, aligning team objectives with corporate vision.
- Maintained compliance with health and safety regulations, promoting workplace safety and sanitation standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ09-2027
High School Diploma -
Berkeley High School
Berkeley, CA06-2012
Skills
- Strong organization
- Verbal and written communication
- Data entry
- Client service
- Data entry proficiency
- Trained in Aeries, Escape, and Google Suite
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
District Attendance Clerk
Emery Unified School District
03.2020 - Current
Store Manager
Miniso
11.2018 - 02.2020
Shift Manager
Starbucks
07.2014 - 11.2018
Bachelor of Science - Business Administration And Management
University of Phoenix
High School Diploma -
Berkeley High School