Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ojauni Stone

Nottingham,MD

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Amazon Delivery Driver

Heron J LLC
04.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Front Desk Receptionist

Country Inn & Suites By Radisson
01.2024 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Customer Service Representative

IBEX Global
02.2019 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait time.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Senior Consultant

Sutherland Global Service
04.2016 - 12.2018
  • Prioritized projects and project tasks depending upon key milestones and deadline dates.
  • Developed custom solutions based upon clients' strict requirements.
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Streamlined processes to cut downtime and optimize employee productivity.
  • Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Exceeded customer requirements with accurate and deliverable solutions.
  • Evaluated clients' needs and created plan of action to provide solutions.
  • Handling escalated supervisor calls.

Licensed Practical Nurse

Junction Medical Services
10.2014 - 04.2016
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Obtained patient vital signs and input/output measurements from inpatients.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Used aseptic techniques to provide sterilized wound care and dressing applications.
  • Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.

Education

Practical Nursing

South East College
Junction St Elizabeth Jamaica
09.2013

St Elizabeth Technical High School
St Elizabeth Jamaica
12.2012

Skills

  • First Aid & CPR Certified
  • Customer Service
  • Hospitality Service
  • Issue Handling
  • Hospitality Services
  • Technical Support
  • Scheduling
  • Bookkeeping
  • Basic Accounting
  • Interpersonal Skills
  • Excellent Communication
  • CRM Software

Certification

NCTVET Licensed Practical Nurse

CRP

DOT

Timeline

Amazon Delivery Driver

Heron J LLC
04.2024 - Current

Front Desk Receptionist

Country Inn & Suites By Radisson
01.2024 - 04.2024

Customer Service Representative

IBEX Global
02.2019 - 12.2022

Senior Consultant

Sutherland Global Service
04.2016 - 12.2018

Licensed Practical Nurse

Junction Medical Services
10.2014 - 04.2016

Practical Nursing

South East College

St Elizabeth Technical High School

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Ojauni Stone