Ojeyslie Cruzado
Amsterdam
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in team building and conflict resolution. Expert in inventory management and cash handling, consistently meeting production targets while fostering a positive work environment. Bilingual in Spanish, I excel in communication and organization, ensuring exceptional service and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Starbucks
Amsterdam
01.2024 - Current
- Trained new partners on company policies and customer service standards.
- Supervised daily operations to ensure efficient service and product quality.
- Managed inventory levels to maintain stock availability
- Handled customer complaints with professionalism and effective problem-solving skills.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Created work schedules for staff while adhering to labor laws and budget constraints.
- Resolved conflicts between staff members in a timely manner.
- Upheld company standards and compliance requirements for operations.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Organized and maintained files for efficient access and retrieval.
- Assisted in processing incoming documents and materials promptly.
- Conducted regular audits to ensure file accuracy and compliance.
- Utilized software tools to manage electronic records effectively.
- Met daily production targets without compromising quality standards.
- Maintained accurate and organized records of all folder inventory.
- Maintained confidentiality of sensitive information.
- Ensured proper labeling of finished products before shipment.
Education
High School Diploma -
Amsterdam High School
Amsterdam, NY06-2023
Some College (No Degree) - Health Studies AAS
Fulton Montgomery Community College
Johnstown, NYSkills
- Team building
- Task delegation
- Verbal and written communication
- FLUENT IN [SPANSIH]
- Attention to detail
- Organization and time management
- Conflict resolution
- Dependable and responsible
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
High School Diploma -
Amsterdam High School
Some College (No Degree) - Health Studies AAS
Fulton Montgomery Community College
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