Okeria Rowson
Dallas,TX
Summary
Driven professional with a proven track record at Zero’s Subs, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and problem resolution, demonstrating exceptional team leadership and attention to detail. Skilled in money handling and customer relations, achieving notable improvements in performance and service quality. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
Chesapeake, VA
10.2017 - 12.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Car Detailer
Mega Auto Spa
Chesapeake, VA
12.2018 - 08.2019
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Provided exceptional customer service and addressed customer inquiries.
Assistant Manager
Zero’s Subs
Virginia Beach, VA
02.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Store Manager
Family Dollar
Norfolk, VA
11.2023 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Team Leadership
- Computer Skills
- Problem Resolution
- Time Management
Accomplishments
- Supervised team of 6 staff members.
Timeline
Assistant Store Manager
Family Dollar
11.2023 - 06.2024
Assistant Manager
Zero’s Subs
02.2020 - 08.2023
Car Detailer
Mega Auto Spa
12.2018 - 08.2019
Warehouse Associate
Amazon Warehouse
10.2017 - 12.2018
High School Diploma -
Booker T Washington High School