Okeshia Justice
Red Oak,TX
Summary
Dynamic Team Leader at General Motors Co with a proven track record in empowering teams and enhancing performance through effective conflict resolution and strategic delegation. Skilled in logistics coordination and fostering collaboration, I consistently drive team success while maintaining a diverse and inclusive culture. Committed to achieving organizational goals and elevating customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Leader
General Motors Co
09.2011 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a harmonious work environment through successful conflict management.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Customer Service Representative
Roomstore
03.2001 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed customer concerns with care, fostering increased client retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - General Studies
Wichita Falls High
Wichita Falls, TX06.1997
Skills
- Teamwork and collaboration
- Problem-solving
- Logistics coordination
- Quality assurance
- Project planning
- Excellent communication
- Project management
- Onboarding and orientation
- Conflict resolution
- Analytical thinking
Certification
Forklift Certification
Timeline
Team Leader
General Motors Co
09.2011 - Current
Customer Service Representative
Roomstore
03.2001 - 09.2011
High School Diploma - General Studies
Wichita Falls High
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