MARIANA OLIVEIRA
Lighthouse Point,FL
Summary
Committed to maximizing efficiency in the practice. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
2025
2025
years of professional experience
Work History
Dental Assistant
Bright Young Smiles
Lighthouse Point, Flo
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Educated patients on proper oral hygiene techniques and habits.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated parents on proper oral hygiene techniques for children.
- Instructed young patients on proper brushing techniques using visual aids such as charts or videos.
- Assisted dentists in providing dental treatment to pediatric patients.
Manager
Bakery 2000
Coconut Creek, FL
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Greeted customers, answered their questions and provided them with assistance.
- Handled cash register transactions accurately while maintaining proper security measures.
- Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
- Assisted other staff members in completing tasks as needed.
Hostess
Sushi Sake
Boca Raton, Florida
- Greeted customers and provided them with menus
- Demonstrated flexibility by helping out in other departments as needed
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated clearly with servers regarding guest needs or requests
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Conversed with members and guests in outgoing and friendly manner
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
Dental Assistant
Vichenza Clinic
Santos, Brazil
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Maintained a neat, clean and organized environment throughout the office.
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilized and disinfected instruments and treatment rooms.
Secretary
Mult Imagem Clinic
Santos, Brazil
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Established a positive rapport with customers by delivering friendly, personalized service
- Introduced promotions and sale opportunities, enticing customers
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Processed credit card transactions quickly and securely
- Drove sales through customer relationship building and suggestive selling techniques.
Dental Assistant
Dr Marcelo Clinic
Santos, Brazil
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office
- Scheduled appointments and maintained and updated appointment calendars
- Developed friendly relationships with patients through positive interactions to create an inviting atmosphere in the office
- Performed clerical tasks such as scheduling follow up visits, preparing charts for new patients and taking phone messages
Sales Associate
Languages School CNA
Santos, Brazil
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Demonstrated product features and benefits for customers' needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
Administrative Assistant
ITG Communications, LLC
2400 E Commercial Blvd Fort Lauderdale, FL 33308
09.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
Some College (No Degree) - Dental Medicine
University Santa Cecilia
BrazilHigh School Diploma -
E.E Prof Primo Ferreira
Brazil12.2019
Skills
- Bill Computation
- Time Management
- Team Collaboration
- Personable Communication
- Verbal and written communication
- Supply Restocking
- Microsoft office
- Document preparation
- File organization
- Confidentiality handling
- File management
- Spreadsheet development
- Multitasking and organization
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant
ITG Communications, LLC
09.2024 - Current
High School Diploma -
E.E Prof Primo Ferreira
Dental Assistant
Bright Young Smiles
Manager
Bakery 2000
Hostess
Sushi Sake
Dental Assistant
Vichenza Clinic
Secretary
Mult Imagem Clinic
Dental Assistant
Dr Marcelo Clinic
Sales Associate
Languages School CNA
Some College (No Degree) - Dental Medicine
University Santa Cecilia