OKICHI GAINES
Syracuse
Summary
Results-driven Financial Customer Service Representative experienced in managing customer inquiries and resolving financial transaction issues. Expertise in complex financial products, enhancing customer satisfaction, and implementing solutions to financial challenges. Proven track record of improving operational efficiency and maintaining high service delivery standards.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Financial Customer Service Representative
Bank of America
Jacksonville
11.2024 - 05.2026
- Educated clients on banking products and services, enabling informed financial decisions.
- Managed customer complaints and resolved issues, ensuring timely and effective resolutions.
- Assisted customers with account inquiries and transaction issues, enhancing overall customer satisfaction.
Customer Service Representative
Insta loan
Jacksonville
03.2024 - 11.2024
- Guided customers through loan inquiries and application processes, ensuring clarity and support.
- Responded promptly to customer questions via phone and email, enhancing satisfaction.
- Addressed and resolved customer complaints, maintaining professionalism and fostering trust.
Customer Service Representative
Freedom Mortgage Corporation
Jacksonville
06.2022 - 01.2024
- Guided customers through loan inquiries and application processes to ensure clarity and satisfaction.
- Responded to customer questions via phone and email to maintain high service standards.
- Addressed and resolved customer complaints with a focus on professionalism and effective solutions.
Customer Service Representative
FIS Global
Jacksonville
11.2021 - 12.2023
- Guided customers through loan inquiries and application processes to ensure clarity and satisfaction.
- Answered customer questions via phone and email, maintaining high response quality and customer engagement.
- Handled and resolved customer complaints with efficiency and professionalism, enhancing overall customer experience.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ 02.2020 - 07.2023
Skills
- Banking product knowledge
- Financial transactions
- Account management
- Complaint resolution
Timeline
Financial Customer Service Representative
Bank of America
11.2024 - 05.2026
Customer Service Representative
Insta loan
03.2024 - 11.2024
Customer Service Representative
Freedom Mortgage Corporation
06.2022 - 01.2024
Customer Service Representative
FIS Global
11.2021 - 12.2023
Associate of Arts - Business
University of Phoenix
02.2020 - 07.2023