Jacque Alig
Paris ,Texas
Summary
With a proven track record at Peoples Bank of Paris Tx, I excel in customer engagement and ensuring regulatory compliance and enhancing customer satisfaction. My adept problem-solving and exceptional service foster trust and loyalty, significantly contributing to operational excellence and positive customer experiences. My goal every day is to take care of the customer and ensure their questions and or problems are taken care of.
Overview
10
10
years of professional experience
Work History
Bank Customer Service Representative
Peoples Bank of Paris Tx
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Educated customers on online banking and mobile banking applications.
- Processed applications for new accounts.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
- Assisted customers with banking needs and inquiries.
Teller/Teller Supervisor
Great Plains National Bank
Yukon, OK
12.2011 - 12.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Calculated fees due, interest and change for customer transactions.
- Counted cash drawers and made bank deposits.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Fostered a positive work environment by promoting open communication and collaboration among team members.
Education
Hotel/Restaurant - Hotel/Restaurant
DeMarge College
Oklahoma City, OK05.1989
Skills
- Cash handling and management
- Customer Engagement
- Professionalism and Ethics
- Cash handling expertise
- Banking Product Knowledge
- Regulatory Compliance Awareness
- Quality Control
- Consumer Banking
- Transaction Processing
- Positive Attitude
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Customer service excellence
- Team Cooperation
- Exceptional customer service
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Customer Service-Oriented
- Relationship Building
- Compliance, banking laws, and regulations
- Pleasant and Personable
- Task Prioritization
- Self Motivation
- Conflict Resolution
- Workload Management
- Sorting and Filing
- Identity Verification
- Payment Processing
- Customer Retention
- Balance Verification and Reconciliation
- Vault Monitoring
- Professional Demeanor
- Cash Drawer Reconciliation
- Balance Transfers
- Fraud Detection
Timeline
Teller/Teller Supervisor
Great Plains National Bank
12.2011 - 12.2021
Bank Customer Service Representative
Peoples Bank of Paris Tx
Hotel/Restaurant - Hotel/Restaurant
DeMarge College