S M Mahfuzunnobi
Hollis
Summary
I consider myself a hardworking and patient person. Dynamic achiever with a relentless focus on surpassing goals. Proven track record of driving projects to success through determination and adaptability. Exceptional organizer and communicator, adept at collaborating with teams to exceed objectives. Highly-motivated employee with desire to take on new challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Customer Service Representative
Capital One
Jamaica, New York
05.2023 - 03.2024
- Provided customer service to bank customers, addressing questions addressing their inquiries,
- Responded to customer inquiries via phone, email, and in-person transactions.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Resolved customer issues promptly and effectively, demonstrating strong problem-solving.
- Collaborated with team members to meet service goals and uphold the bank's standards of excellence.
Shift Leader & Cashier
Dunkin' Donuts Restaurant
Queens, NY
02.2022 - 03.2023
- Efficiently process customer transactions, including handling cash, credit cards, and digital payments
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Greeted customers warmly, answered questions.
- Delivered a high level of customer service to patrons using active listening.
Banquet Server
Zakir Events & Catering
Queens, New York
11.2020 - 12.2021
- Trained and mentored new banquet servers, providing guidance on service protocols
- Provided excellent customer service and ensured guest satisfaction by delivering professional.
- Strong customer service and communication skills.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor in Computer Science -
Queens College
Queens, NY05.2026
High School Diploma -
Newcomer: High School
Queens, NY06.2022
Skills
- Customer service
- Cash Handling
- Time management
- Communication skills
- Active listening skills
- Bilingual
- Great time management skills and interpersonal skills
- Project Management
- Excellent communication skills
- Organizational Skills
- Mathematics
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- MacOS and social networking
Certification
- Licensed: Security Guard license.
- Licensed: 8 Hour Pre-Assignment Training Course license.
Languages
Bengali
Spanish
Hindi
Urdu
Timeline
Bank Customer Service Representative
Capital One
05.2023 - 03.2024
Shift Leader & Cashier
Dunkin' Donuts Restaurant
02.2022 - 03.2023
Banquet Server
Zakir Events & Catering
11.2020 - 12.2021
Bachelor in Computer Science -
Queens College
High School Diploma -
Newcomer: High School