S M Mahfuzunnobi
Hollis,NY
Summary
I consider myself a hardworking and patient person. Dynamic achiever with a relentless focus on surpassing goals. Proven track record of driving projects to success through determination and adaptability. Exceptional organizer and communicator, adept at collaborating with teams to exceed objectives. Highly-motivated employee with desire to take on new challenges.
Overview
3
3
years of professional experience
Work History
Bank Customer Service Representative
Capital One
Jamaica, New York
08.2023 - 12.2023
- Provided customer service to bank customers, addressing questions addressing their inquiries, concerns, and financial needs.and concerns in a professional manner.
- Responded to customer inquiries via phone, email, and in-person transactions.
- Processed deposits, withdrawals, transfers, check cashing, loan payments, and other financial transactions for customers.
- Resolved customer issues promptly and effectively, demonstrating strong problem-solving and communication skills.
- Collaborated with team members to meet service goals and uphold the bank's standards of excellence.
Shift Leader & Cashier
Dunkin' Donuts Restaurant
Queens, NY
02.2022 - 06.2023
- Efficiently process customer transactions, including handling cash, credit cards, and digital payments
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Greeted customers warmly, answered questions, and provided assistance with locating products
- Great at food making skills
- Delivered a high level of customer service to patrons using active listening and engagement skills, assisting in training new team members on restaurant procedures.
Banquet Server
Zakir Events & Catering
Queens, New York
11.2020 - 12.2021
- Trained and mentored new banquet servers, providing guidance on service protocols
- Provided excellent customer service and ensured guest satisfaction by delivering professional and attentive banquet service during weddings, conferences, and special events
- Provided excellent banquet service to guests during various events and functions, ensuring a positive and memorable experience for attendees
- Demonstrated strong customer service skills by anticipating guests' needs and responding to requests promptly and courteously
- Strong customer service and communication skills.
Education
Bachelor in Computer Science -
Queens College
05.2026
High School Diploma -
Newcomer: High School
06.2022
Skills
- Customer service
- Cash Handling
- Time management
- Sales Experience
- Communication skills
- Attention to details
- Active listening skills
- Improving customer experience
- Bilingual
- Great time management skills and interpersonal skills
- Point of Sale
- Project Management
- Excellent communication skills
- Work ethics and initiative
- Leadership
- Organizational Skills
- Object Oriented Programming
- Computer literacy
- Problem Resolution
- Mathematics
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
- MacOS and social networking
Languages
- English
- Bengali
- Spanish
- Hindi
- Urdu
Timeline
Bank Customer Service Representative
Capital One
08.2023 - 12.2023
Shift Leader & Cashier
Dunkin' Donuts Restaurant
02.2022 - 06.2023
Banquet Server
Zakir Events & Catering
11.2020 - 12.2021
Bachelor in Computer Science -
Queens College
High School Diploma -
Newcomer: High School