Okoko Hall
Allen,TX
Summary
Reliable individual proudly offering 12+ years of experience fostering repeat customers through consistent, professional service. Skilled in problem solving creating inviting environment for both guests and staff. Ambitious with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
23
23
years of professional experience
Work History
Concierge Agent/ Customer Service
Hilton Anatole
2012.03 - 2022.07
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
VIP Ex Lounge Manager
Transcorp Hilton
1999.06 - 2010.03
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment {kiosk} and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Led a team 7 servers, and support staff to achieve consistently high levels of customer service.
- Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
Education
Bachelor of Arts - Business Administration
Federal Polytechnic Bida
Bida, Niger State08.2002
Skills
- Customer service expertise
- Concierge software knowledge
- Hospitality
- Effective problem solving
- Telephone Etiquette
- Attention to Detail
- Team building
- Exceptional communication
Timeline
Concierge Agent/ Customer Service
Hilton Anatole
2012.03 - 2022.07
VIP Ex Lounge Manager
Transcorp Hilton
1999.06 - 2010.03
Bachelor of Arts - Business Administration
Federal Polytechnic Bida
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