Oksana Hetman
Schaumburg,IL
Summary
Dynamic Customer Service Manager with a proven track record at Family Dry Cleaners, excelling in client relationship management and strategic planning. Recognized for enhancing customer satisfaction through effective problem-solving and operational streamlining. Adept at leading teams and driving sales growth, fostering strong business relationships, and delivering impactful presentations.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Family Dry Cleaners
05.2025 - 09.2025
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to streamline operational processes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Manager
TzOV VolynTabak
04.2010 - 03.2022
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Master of Science - Business/Commerce
Ivan Franko National University of Lviv
Universytetska St.,1 Lviv Ukraine06.2013
Specialist - Businnes/Commerce
College of Economics And Informatics
Sambir, Ukraine06.2009
Skills
- Strategic Planning
- Business Planning
- Client Relationship Management
- Sales Reporting
- Strategic account development
- Account Management
- Sales operation
- Market Research
- Lead Generation
- Staff Management
- Sales Planning
- Order Management
- Sales Tracking
- Review of contracts
- Direct Sales
- Goal Setting
- Positive and upbeat
- Supply Inventory Management
- Customer Service
- Guest Relations
- Customer relationship management
- Attention to detail
- Complex Problem-Solving
- Teamwork
- Customer-Oriented
Languages
3,5,1
Languages
English
Professional
Polish
Limited
Ukrainian
Native/ Bilingual
Timeline
Customer Service Manager
Family Dry Cleaners
05.2025 - 09.2025
Sales Manager
TzOV VolynTabak
04.2010 - 03.2022
Master of Science - Business/Commerce
Ivan Franko National University of Lviv
Specialist - Businnes/Commerce
College of Economics And Informatics
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