Tasha Johnson
Corinth,TX
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
22
22
years of professional experience
Work History
Customer Service Manager
A+ Moving Services Of Denton
02.2016 - Current
- Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified opportunities and found solutions for continuous improvement.
Sales Manager
Relyt Office Systems
11.2009 - 01.2016
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Agent
Sharp Supply
04.2002 - 11.2009
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Quoted prices, credit terms and other bid specifications.
Education
No Degree - General Studies
Brookhaven College
Dallas, TXH.S. Diploma - Basic Studies
Ryan High School
Denton, TX06.1998
Skills
- Account Management
- Profitability Optimization
- Strategic Planning
- Sales Planning
- New Business Development
- Sales Operation
- Sales Reporting
- Order Management
- Solution Selling
- Sales Tracking
- Staff Management
- Vendor Management
Communication Skills
With my sales experience and knowledge, I feel confident I will thrive in any sales environment.
References
References available upon request
Timeline
Customer Service Manager
A+ Moving Services Of Denton
02.2016 - Current
Sales Manager
Relyt Office Systems
11.2009 - 01.2016
Sales Agent
Sharp Supply
04.2002 - 11.2009
No Degree - General Studies
Brookhaven College
H.S. Diploma - Basic Studies
Ryan High School
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