Wakiesha Miles
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
17
17
years of professional experience
Work History
Customer Service Manager
Dynamic Delivery and Moving
Memphis, TN
01.2019 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Cook/Cashier Team Lead
DWB Wings
Memphis, TN
06.2007 - 12.2013
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Monitored stock levels of food items and ordered more when necessary.
- Checked quality of ingredients before use in order to ensure freshness.
- Supervised and trained kitchen staff on proper preparation techniques.
- Ordered supplies as needed for the kitchen.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Planned menus based on customer preferences, nutritional value and budget constraints.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Resolved customer complaints regarding food quality or services provided.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces and salads.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
Education
High School Diploma -
Ridgeway High School
Memphis, TN05-2004
Skills
- Project Management
- Sales Promotion
- Report Preparation
- Handling Escalations
- Workflow Management
- Schedule Coordination
- Account Management
- Quality Assurance
- Training and mentoring
- Service Delivery Optimization
- Complaint resolution
- Cash Handling
- Time Management
- Budgeting and finance
- Training programs
- Product and service solutions
- Customer Relations
- Client relations and retention
- Exceptional telephone etiquette
- Skilled multi-tasker
- Loss Prevention
- Workforce Management
- Issue Resolution
- Customer Service
- Schedule Management
- Effective workflow management
- Quality Assurance Controls
- Expertise in sales
- Administrative Support
- Account Authorizations
- Account resolution
- Staff education and training
- Work Prioritization
- MS Office expert
- Budgeting and reporting
- Customer Relationship Management (CRM)
- Billing and filing
- Research and due diligence
- Customer-focused
- Skilled trainer
Timeline
Customer Service Manager
Dynamic Delivery and Moving
01.2019 - Current
Cook/Cashier Team Lead
DWB Wings
06.2007 - 12.2013
High School Diploma -
Ridgeway High School