Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Oksana Kartavenko

Summary

Dedicated and experienced professional with over 5 years of exemplary customer service and child care experience seeking a position that allows me to leverage my strong interpersonal skills, nurturing nature, and commitment to exceptional customer service to make a positive impact.

Overview

10
10
years of professional experience

Work History

Youth Counselor

Royal Caribbean Cruise Line
05.2016 - Current
  • Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
  • Manage a high volume of front facing traffic and emails while maintaining a professional demeanor.
  • Maintain accurate records of customer interactions and follow up on open cases to ensure timely resolution.
  • Supervised and cared for children aged 3-17, ensuring their safety and well-being at all times.
  • Planned and implemented age-appropriate activities, including educational games, crafts, and outdoor play.
  • Communicated regularly with parents to provide updates on children's progress and address any concerns.

Teacher

AIESEC International
02.2014 - 12.2015
  • Collaborate with AIESEC International for my final dissertation in human and mental health.
  • Develop and implement effective classroom management strategies that promote a positive and inclusive learning environment.
  • Instruct and engage students in Elementary level using differentiated teaching methods and creative lesson plans, resulting in consistently improved student performance.
  • Conduct regular assessments to evaluate student progress, adapt instructional strategies, and provide timely feedback to students and parents.
  • Actively participated in school-wide committees and events, contributing to a positive school culture and community involvement.

Education

Bachelor of Arts - Psychology

Zaporizhzhia National University
Ukraine
07.2015

Skills

  • Teambuilding & Training
  • Excellent interpersonal and communication skills
  • Patience, compassion, and adaptability
  • Proficient in Windows 10/11
  • Proficient in Office 365 and Google Suite
  • Multitasking and time management
  • Team collaboration
  • Adaptability

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual

Timeline

Youth Counselor

Royal Caribbean Cruise Line
05.2016 - Current

Teacher

AIESEC International
02.2014 - 12.2015

Bachelor of Arts - Psychology

Zaporizhzhia National University

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Oksana Kartavenko