Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Oksana Morrison

Oksana Morrison

Casselberry,FL

Summary

Dedicated professional with a proven track record of fostering strong customer relationships, Problem solving and building positive rapport. Adept at utilizing sales intelligence tools. My expertise lies in cultivating lasting connections with clients and out of the box thinker. Seeking a challenging role to continue enhancing ability to build meaningful internal and external relationships and contribute to overall organizational success.

Overview

4
4
years of professional experience

Work History

Business Development Representative

ThreatLocker
Maitland, FL
08.2022 - Current
  • Engaged prospects strategically through social media interactions, refined target accounts with senior executives, and facilitated strategy discussions with upper management to enhance market penetration and align business objectives.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Managed over 2,000 clients weekly rotation, exceeding call volume and quotas while maintaining effective communication with C-level executives.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Utilizing proficiency in Microsoft Office Suite, G-Suite, and Iwork Suite for MacOS, significantly enhancing professional productivity and efficiency.

Front Desk Receptionist / Host

PetSuites
Winter Springs, FL
10.2021 - 07.2023
  • Achieved 20% revenue boost during peak periods through successful upselling.
  • Oversaw daily schedules, appointments, and applications while collecting and recording essential customer information, including but no limited to pet immunizations and health needs and accommodations.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Customer Service Representative

Home Depot
Casselberry, FL
10.2020 - 08.2021
  • Skillfully handled 100+ daily in-person and telephone inquiries and customer needs, promptly to avoid on-hold wait times and complaints
  • Fostered collaboration with colleagues to enhance customer satisfaction and drive organizational success, actively engaging with customers to assess their needs and deliver comprehensive project information resulting in exceeded company standards of 80% with over 90% customer satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Engineered a more profession method to calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Special Needs Summer Camp Leader


Circle Ranch
Sanford, FL
02.2020 - 05.2020
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Provided extra assistance to campers with special needs, including non-English-speaking students and those with disabilities.
  • Designed learning and recreational activities for 20+ campers between ages of 8 and 15.
  • Demonstrated flexibility in meeting short deadlines and addressing various interpersonal challenges.
  • Greeted new arrivals, facilitated introductions, explained rules, and encouraged participation.

Education

High School Diploma -

Lake Howell
Winter Springs, FL
05.2020

Skills

  • Utilized DiSC Profile Assessment proficiently and applied profiling strategies to foster professional growth
  • Demonstrated proficiency in Microsoft Office Suite, G-Suite, and Iwork Suite for MacOS, significantly enhancing professional productivity and efficiency
  • Effectively harnessed third-party proprietary account management and project management software to optimize operational workflows
  • Acknowledged for providing outstanding customer service, consistently attaining high satisfaction levels and successfully executing upselling strategies
  • Highlighted creative thinking and problem solving abilities with strong emphasis on organizational skills, driving improvements in workflow and overall effectiveness
  • Consistently excelled under pressure, meeting quotas, and adhering to strict deadlines, showcasing track record of achievement through changing metrics
  • Pursuing recreational passion for music as an Amateur DJ/Music Producer during leisure time, demonstrating versatility and creativity beyond desired office responsibilities
  • Business-to-Business Sales

Additional Information

References available

Timeline

Business Development Representative

ThreatLocker
08.2022 - Current

Front Desk Receptionist / Host

PetSuites
10.2021 - 07.2023

Customer Service Representative

Home Depot
10.2020 - 08.2021

Special Needs Summer Camp Leader


Circle Ranch
02.2020 - 05.2020

High School Diploma -

Lake Howell

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Oksana Morrison