Oksana Smilianets
Key West
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
Hilton Garden Inn Hotel
Key West
12.2023 - Current
- Reported damage or theft of hotel property to management.
- Prepared work schedules for associates to promote proper staffing levels.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Maintained accurate records of supplies and equipment inventory.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Performed quality control inspections for guest rooms and public areas.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Communicated with maintenance team on damages to repair.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Resolved customer complaints in a timely manner.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Monitored cleanliness of lobby, swimming pool and other common areas.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Key West
03.2023 - 12.2023
Housekeeper
Hilton Garden Inn Hotel
Key West
01.2023 - 03.2023
HR Manager
Newfold Digital (Ukrainian office)
Kyiv
10.2020 - 10.2022
Education
Diploma - Information Systems And Technologies
Kyiv National Economic University V.Hetmana
Kyiv, Ukraine06-2005
Skills
- Quality control
- Equipment maintenance
- Supply management
- Staff scheduling
- Inventory tracking
- Customer service
Timeline
Housekeeping Manager
Hilton Garden Inn Hotel
12.2023 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
03.2023 - 12.2023
Housekeeper
Hilton Garden Inn Hotel
01.2023 - 03.2023
HR Manager
Newfold Digital (Ukrainian office)
10.2020 - 10.2022
Diploma - Information Systems And Technologies
Kyiv National Economic University V.Hetmana