Ola Hooper
Milwaukee,WI
Summary
Detail-oriented Income Maintenance Specialist with expertise in processing applications and change reports for various income maintenance programs. Demonstrates effective communication skills by clearly explaining eligibility requirements to clients, ensuring a high level of customer satisfaction and program efficiency.
Overview
17
17
years of professional experience
Work History
Income Maintenance Specialist
State of Wisconsin
Milwaukee, WI
01.2015 - Current
- Processed application renewals and change reports for all income maintenance programs.
- Explained eligibility requirements for income maintenance programs to clients in person and via phone.
- Completed daily tasks accurately while maintaining operational efficiency.
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Prioritized and organized tasks to meet service goals effectively.
- Identified customer needs promptly to ensure timely assistance.
- Provided exceptional service during face-to-face interactions and phone communications.
- Assisted customers with inquiries and requests, improving overall satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Owner
Floral Design's & Creation's By Ola
01.2010 - Current
- Created and designed floral arrangements for special occasions and decorated event spaces for clients.
- Designed custom floral arrangements for various occasions and events.
- Collaborated with clients to understand their floral design preferences.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw daily operations to ensure smooth workflow and quality control.
- Managed inventory of flowers, supplies, and design materials regularly.
- Coordinated delivery schedules for timely distribution of floral products.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
Office Associate
State of Wisconsin
Milwaukee, WI
01.2013 - 09.2015
- Provided administrative support for Milwaukee Enrollment Services, facilitating efficient operations.
- Managed databases to support timely responses to fair hearings.
- Processed incoming and outgoing mail according to postal regulations, ensuring compliance and organization.
Education
Associates Degree - Massage Therapy
High Tech Institute
Brookfield, WI09-2008
Skills
- Application processing
- Eligibility assessment
- Policy interpretation
- Program administration
- Data management
- Customer support
- Service coordination
- Needs assessment
- Data entry
- Microsoft Word
- Problem resolution
- Problem solving
- Decision-making
- Task prioritization
- Attention to detail
- Time management
- Leadership
- Team collaboration
- Communication
- Interpersonal communication
- Conflict resolution
- Troubleshooting
- Effective communication
Timeline
Income Maintenance Specialist
State of Wisconsin
01.2015 - Current
Office Associate
State of Wisconsin
01.2013 - 09.2015
Owner
Floral Design's & Creation's By Ola
01.2010 - Current
Associates Degree - Massage Therapy
High Tech Institute