Oladipupo Alaba
Summary
Information Systems graduate with hands-on experience in business analysis, data analysis, and process improvement. Skilled in designing workflows, developing SharePoint solutions, and documenting business processes to support operational efficiency. Experienced in working with enterprise systems such as Oracle CC&B, and using tools like Excel and Power BI to analyze data and generate insights. Proven ability to collaborate with cross-functional teams, translate business needs into structured solutions, and support data-driven decision-making in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Business Analyst Intern
Exelon
Baltimore, MD
06.2025 - 08.2025
• Analyzed customer account data using Oracle CC&B to resolve billing and service issues.
• Documented case activity to ensure accurate records and process transparency.
• Identified recurring issues and supported process improvement initiatives.
• Collaborated with internal teams to escalate and resolve complex cases.
Business Analyst Intern
Exelon
Baltimore, MD
06.2024 - 08.2024
• Analyzed operational data in Excel to improve workflow efficiency.
• Verified and documented utility data using Oracle CC&B and Asset Suite 8.
• Transformed raw data into structured formats for reporting and decision-making.
• Supported cross-functional teams by improving process workflows and data accuracy.
Education
Bachelor of Science - Management Information Systems
Bowie State University
Bowie, MD05.2026
Skills
- Excel
- Power BI
- SharePoint
- Power Automate
- Requirements Gathering
- Workflow Design
Certification
- CompTia - Security+
Timeline
Call Center Business Analyst Intern
Exelon
06.2025 - 08.2025
Business Analyst Intern
Exelon
06.2024 - 08.2024
Bachelor of Science - Management Information Systems
Bowie State University