Multiplexing, VOIP
Olafunsho Jesuleye
IT Support And Data Resource Analyst
Orchard Lodge Dorking Road,West Sussex/ Horsham
Summary
Insightful Information Technology Manager with over 10 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Enthusiastic, and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training. Motivated to learn, grow and excel in all Industries I can be part of.
Overview
2
2
Languages
7
7
years of post-secondary education
6
6
years of professional experience
Work History
IT Technician
Rufus Giwa Polytechnic
Owo, Ondo State, Ondo State, Nigeria
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Senior ICT Officer
Awesome God Technology Limited
Ikeja Lagos, Lagos Nigeria
10.2019 - 04.2021
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Assessed existing systems including billing automation, accounting and real-time reporting and analytics capabilities, delivering updates for security purposes.
- Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
Data Network Specialist
The Nigeria Police Force HQ
Ikeja Lagos, Lagos Nigeria
11.2018 - 10.2019
- Analyzed data security risks and performed preventative measures.
- Instructed users on software and hardware use.
- Provided troubleshooting and diagnostics for networks and servers in [Type] field.
- Documented IT procedures and day to day tasks.
- Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls.
- Upgraded network software and hardware for optimized performance.
- Incorporated feedback and recommendations from other staff members when modifying software.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Completed remote repairs involving software solutions and hardware repairs.
- Served as liaison between user community and software providers.
Data Control Specialist
Eddy Tech Data Communication
Lagos Nigeria, Ikeja Lagos Nigeria
02.2015 - 11.2018
- Developed and modified programs to meet customer requirements.
- Tested software applications and systems to identify enhancement opportunities.
- Coordinated troubleshooting support for warehouse personnel.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
Education
Associate of Applied Science - Information Technology
Mahatma Gandi University
Online Class, India 02.2014 - 07.2016
Associate of Applied Science - Computer And Information Sciences
Rufus Giwa Polytechnic Owo
Owo, Ondo State Nigeria 09.2011 - 11.2013
National Diploma - Computer Science
Olabisi Onabanjo University
Ago Iwoye, Ogun State Nigeria 03.2009 - 08.2011
Skills
Responsible
Multitasking abilities
Good listening skills
Customer Service
MS Office
Flexible & Adaptable
Verbal and written communication
Planning and Coordination of ICT Lecturing
Written Communication
Troubleshooting
Maintenance & Repair
Good Telephone Etiquette
Software
Information/Data & Research management
Timeline
Senior ICT Officer
Awesome God Technology Limited
10.2019 - 04.2021
Data Network Specialist
The Nigeria Police Force HQ
11.2018 - 10.2019
Data Control Specialist
Eddy Tech Data Communication
02.2015 - 11.2018
Associate of Applied Science - Information Technology
Mahatma Gandi University
02.2014 - 07.2016
Associate of Applied Science - Computer And Information Sciences
Rufus Giwa Polytechnic Owo
09.2011 - 11.2013
National Diploma - Computer Science
Olabisi Onabanjo University
03.2009 - 08.2011
IT Technician
Rufus Giwa Polytechnic