Onexis J Ramos Galarza
Queens,NY
Summary
Dynamic IT Technician with a proven track record as a Subcontractor at UniData & Communications, excelling in desktop technical support and hardware installation. Recognized for enhancing system reliability and fostering team collaboration. Trilingual and punctual, I bring a strong sense of responsibility and leadership to every project, ensuring optimal performance and user satisfaction. Hardworking and highly motivated professional eager to lend combined knowledge and skills to enhance business performance, Operates well in both individual and team capacities.
Overview
5
5
years of professional experience
Work History
IT Technician
UniData & Communications
06.2022 - Current
- Troubleshot hardware and software issues for end-users, ensuring minimal disruption to operations.
- Performed routine maintenance on IT systems, enhancing overall system reliability and performance.
- Assisted in the installation and configuration of network devices, improving connectivity for users.
Street Agent
Safelink Wireless
02.2023 - 05.2023
- Assisted customers in selecting wireless plans and devices to meet their needs.
- Processed customer applications and verified eligibility for services efficiently.
- Coordinated with team members to resolve customer inquiries and service issues promptly.
- Maintained accurate records of customer interactions and transactions in CRM system.
Inbound Stower
Amazon
08.2021 - 05.2022
- Ensured accurate scanning and labeling of items for streamlined inventory tracking.
- Collaborated with team members to maintain organized stowing procedures and workflows.
- Adhered to safety protocols while handling heavy items and operating warehouse machinery.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Sponsor
Walmart
03.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Help Department Manager to ensure productivity .
- Proven ability to learn quickly and adapt to new situations.
Cook Shift Leader
Shop Rite Food Market
08.2020 - 02.2021
- Trained and mentored kitchen staff on best practices and efficient workflows.
- Implemented inventory control procedures to minimize waste and optimize supply usage.
- Coordinated daily shift schedules, ensuring adequate staffing for peak hours.
- Supervised food preparation and cooking processes to ensure compliance with safety standards.
Education
High School Diploma -
Nuestra Escuela
Caguas, Puerto Rico Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Availability to lead
- Trilingual
- Responsible
- Puntual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Street Agent
Safelink Wireless
02.2023 - 05.2023
IT Technician
UniData & Communications
06.2022 - Current
Inbound Stower
Amazon
08.2021 - 05.2022
Sponsor
Walmart
03.2021 - 07.2021
Cook Shift Leader
Shop Rite Food Market
08.2020 - 02.2021
High School Diploma -
Nuestra Escuela