As the Customer Service Director/Creative Director at Dreamcontracts Interiors, I have excelled in boosting customer satisfaction and loyalty, and reducing complaints through proactive solution implementation. Proficient in CRM software and skilled in building relationships, I have guided teams towards substantial enhancements in service delivery, nurturing robust client relationships, and propelling sales support initiatives.
Hi, I’m
Olagoke O. Peters
Linden,NJ
Summary
Overview
20
years of professional experience
1
Certification
Work History
Dreamcontracts Interiors
Customer Service/Creative Director
01.2009 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Zain, Nigeria
Call Centre Agent/Bilingual Customer Service Representative
12.2004 - 01.2009
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Piloted customer loyalty program, resulting in increased repeat business.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Conducted regular performance reviews with team members to identify areas for development.
- Leveraged CRM software to track client interactions and identify sales opportunities.
Education
University of Lagos, NigeriaAkoka
Bachelor of Science from Marine Biology
University Overview
CourseraMountain View, CA
Google Certification from Project Management
10.2024
University Overview
Skills
- Customer satisfaction measurement
- Sales Support
- Live chat support
- Customer Feedback Analysis
- CRM software proficiency
- Team Collaboration
- Relationship Building
- Call center experience
- Product Sales
- Complaint Handling
Certification
- Project Initiation Training
- Project Planning Training
- Project Execution Training
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
Accomplishments
Business Generation
Identified new clients, successfully negotiated significant contracts with key customers, and surpassed projected revenues by 90%.
Established a social media presence on major platforms leading to significant awareness, patronage, and business growth. This strategy allowed the company to significantly boost its sales, thanks to a substantial following on Facebook and Instagram, which resulted in higher sales and, consequently, increased revenue.
Timeline
Customer Service/Creative Director
Dreamcontracts Interiors
01.2009 - Current
Call Centre Agent/Bilingual Customer Service Representative
Zain, Nigeria
12.2004 - 01.2009
University of Lagos, Nigeria
Bachelor of Science from Marine Biology
Coursera
Google Certification from Project Management
Similar Profiles
Mohammed Ibrahim EhsanMohammed Ibrahim Ehsan
Interior Site Supervisor at Shah Global Interiors, Building Designs, Interiors, Jamia Nizamia Complex, Gunfoundry, Hyderabad.Interior Site Supervisor at Shah Global Interiors, Building Designs, Interiors, Jamia Nizamia Complex, Gunfoundry, Hyderabad.
Suresh Kumar BSuresh Kumar B
Workshop Manager at Bhatia InteriorsWorkshop Manager at Bhatia Interiors
Steven SlotnickSteven Slotnick
VP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing IncorporatedVP OF SALES AND BUSINESS DEVELOPMENT: US MARKETS at Fashion Interiors Manufacturing Incorporated
Oscar MoralesOscar Morales
Administrative Nursing Assistant at Instituto Para Niños Ciegos Y SordosAdministrative Nursing Assistant at Instituto Para Niños Ciegos Y Sordos
Martin CastroMartin Castro
Forklift Operator at Brent Material CompanyForklift Operator at Brent Material Company