Olaja Collins

Little Elm,TX

Summary

Customer-focused and dependable professional with strong communication skills and a passion for delivering exceptional service. Experienced in retail sales, high-volume environments, and product recommendations across beauty and fashion. Proven ability to train team members, drive sales, and maintain a high standard of customer experience.

Overview

years of professional experience

Work History

Beauty Advisor / Retail Sales Associate

The Hair Depot

Dallas, TX

02.2025 - 04.2026

Assisted customers with selecting hair care, beauty, fashion, and accessory items including clothing and handbags
Provided expert product knowledge and personalized recommendations to drive sales and customer satisfaction
Worked in a large, high-volume retail environment with a wide variety of merchandise
Handled cash transactions, returns, and exchanges accurately and efficiently
Maintained organized, fully stocked sales floor and supported inventory management
Built strong customer relationships to encourage repeat business
Trained and supported new employees on customer service, product knowledge, and store procedures

Sales Associate

Bath & Body Works

Dallas, TX

09.2024 - 06.2025

Delivered high-level customer service in a fast-paced, high-traffic retail location
Engaged costumers to identify needs and recommend products, contributing to increased sales
Processed transactions accurately while following company policies and procedures
Assisted with major floor set changes and seasonal resets, including overnight shifts to prepare store for new product launches
Maintained store presentation through merchandising, restocking, and visual displays
Trained and mentored new associates on product knowledge, customer service standards, and sales techniques

Cashier / Sales Associate

Burlington Coat Factoy

Prosper, TX

02.2024 - 12.2024

Processed high-volume customer transactions with strong accuracy and efficiency
Assisted with inventory management, stocking, and maintaining organized sales floor
Resolved customer concerns and handled returns/refunds professionally
Supported overall store operations in a face-paced retail environment

Team Member

Chick-fil-A

Frisco, TX

10.2022 - 06.2023

Delivered exceptional customer service in a fast-paced, high-standard environment known for excellence
Accurately took and prepared customer orders in both front customer and drive-thru settings
Maintained strict food safety, cleanliness, and operational standards
Demonstrated strong communication, teamwork, and professionalism under pressure
Trained new team members and supported team efficiency during peak hours
Managed cash handling responsibilities and consistently met performance expectations

Education

High School Diploma -

Little Elm High School

Little Elm, TX

05.2024

Skills

Customer Service Excellence
Retail Sales & Upselling
Cash Handling & POS Systems

Inventory & Merchandising
Training & Team Development
Communication

Timeline