Summary
Overview
Work History
Education
Skills
References
Timeline
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Olajuwon Gregory

Summary

Results-driven and customer-focused professional with a strong passion for sports and a proven track record in delivering exceptional customer engagement and satisfaction solutions. Skilled in fostering cross-departmental collaboration to streamline operations and ensure seamless fan experiences. Demonstrates empathetic interpersonal skills, allowing for effective communication and conflict resolution in fast-paced, high-energy environments. Highly adaptable to evolving technology platforms and operational procedures, ensuring efficient workflow management. Adept at organizing workflows to improve service delivery, enhance team productivity, and elevate overall customer satisfaction. Motivated by a deep passion for supporting and contributing to the success of professional sports teams, with a commitment to driving memorable experiences for fans and stakeholders alike.

Overview

4
4
years of professional experience

Work History

Customer Service Representative Manager

Spectrum
01.2024 - 01.2025
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.

Area Manager

Amazon
01.2021 - 11.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Transformed underperforming teams into productive, profitable teams.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

Education

Bachelor of Arts (B.A.) - Communication Studies

Texas Tech University
01-2021

Skills

  • Effective Customer Engagement
  • Customer Satisfaction Solutions
  • Empathetic Interpersonal Skills
  • Cross-Departmental Collaboration

References

Available upon request.

Timeline

Customer Service Representative Manager

Spectrum
01.2024 - 01.2025

Area Manager

Amazon
01.2021 - 11.2023

Bachelor of Arts (B.A.) - Communication Studies

Texas Tech University
Olajuwon Gregory