Summary
Overview
Work History
Education
Websites
Certification
References
Timeline
Generic

Olami Coker

Houston,TX

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking and reliable. Organized, Motivated customer Service Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go the extra mile to assist
others with solving problems.

Also responsible for accurately translating healthcare services into standardized codes for billing and reimbursement purposes. Ensuring that medical records are coded correctly, following established guidelines and regulations. Handling billing tasks such as claim submission, insurance verification, and payment processing.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Healt Care IT Consultant Epic. (Contract)

CSI Companies
Jacksonville, FL
06.2022 - Current
  • Collaborating with healthcare providers to assess their IT needs and requirements. This involves understanding their workflows, challenges, and goals to develop tailored IT solutions.
  • Planning, coordinating, and overseeing the implementation of healthcare IT systems, such as Electronic Health Records (EHR), Practice Management Systems (PMS), Picture Archiving and Communication Systems (PACS), and others.
  • Analyzing existing workflows and processes to identify areas for improvement.
  • providing training to healthcare staff on the use of IT systems and software.
  • Implementing and maintaining robust security measures to protect patient data and ensure compliance with healthcare regulations such as HIPAA (Health Insurance Portability and Accountability Act).
  • I play a vital role in leveraging technology to drive positive outcomes in patient care, operational efficiency, and organizational performance within healthcare settings.

Caregiver CNA (Part-Time)

Cypress creek Rehabilitation & HealthCare Center
Cypress, TX
12.2022 - 06.2023
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Monitored vital signs including blood pressure, temperature and pulse rate.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Educated families about available resources for home health care services in the local community.

Front Desk Receptionist (Team Lead)

Ascension St Agnes Hospital
Catonsville, MD
06.2019 - 12.2022
  • Supervising and coordinating the activities of other receptionists or front desk staff. This includes providing guidance, training, and support to ensure the smooth operation of the front desk.
  • Performing receptionist duties such as greeting visitors, answering phone calls, and directing inquiries to the appropriate person also Responsible for managing appointments, scheduling meetings, and handling incoming and outgoing mail.
  • Providing excellent customer service to clients, guests, and employees who visit or contact the facility. This involves being courteous, professional, and helpful in addressing inquiries or resolving issues.
  • Assisting with various administrative tasks such as data entry, filing, and maintaining records.
  • Serving as a liaison between visitors, employees, and other departments within the organization.
  • Handling any issues or conflicts that may arise at the front desk, such as unhappy customers, scheduling conflicts, or technical issues with phone systems or equipment.
  • Monitoring access to the premises and ensuring security protocols are followed.
  • Managing the flow of visitors and calls to ensure efficient operation of the front desk

Medical Billing & Coding Specialist (Externship)

Synergy Billing LLC
Holly Hill, USA
02.2019 - 05.2019
  • Assigning appropriate medical codes to diagnoses, procedures, and services according to established coding guidelines. This includes using systems like ICD-10 (International Classification of Diseases, 10th Revision), CPT (Current Procedural Terminology), or HCPCS (Healthcare Common Procedure Coding System)
  • Generating and processing invoices or claims for services rendered to customers or clients.
  • Reviewing medical records, patient charts, or other documentation to ensure completeness and accuracy for billing purposes.
  • Verifying insurance coverage and eligibility for patients or clients to determine the extent of coverage for services rendered.
  • Processing payments received from insurance companies, patients, or other third-party payers.
  • Ensuring compliance with relevant regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other industry-specific guidelines

Customer Service Representative

24/7 Intouch Tampa
Tampa, USA
03.2017 - 11.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
    needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and
    changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service
    complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of
    products and services and creating welcoming, positive experiences.

Operations Manager, Customer Experience

Country Pure Food
Orlando, USA
01.2015 - 02.2017
  • Established positive and effective communication among unit staff and organization leadership,
    reducing miscommunications, and missed deadlines.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Resolved customers' issues related to online purchases, late product deliveries and billing
    discrepancies to encourage good customer relationships.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Developed and implemented customer service policies and procedures to improve customer experience.
  • Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
  • Developed processes to ensure timely resolution of customer inquiries or complaints.
  • Collaborated with IT teams on systems improvements that would enhance the overall user experience.
  • Formulated strategies aimed at increasing loyalty among existing customers while attracting new ones.

Education

Medical Billing & Coding -

Florida Technical College
DeLand, FL
08-2019

Bsc Computer Science -

Lagos State University
Lagos Nigeria
05-2014

Certification

Medical Billing & Coding

Certificate of completion: HIPAA

Certificate of completion: Synergy Billing Externship

Certificate of completion: CNA

References

References available upon request.

Timeline

Caregiver CNA (Part-Time)

Cypress creek Rehabilitation & HealthCare Center
12.2022 - 06.2023

Healt Care IT Consultant Epic. (Contract)

CSI Companies
06.2022 - Current

Front Desk Receptionist (Team Lead)

Ascension St Agnes Hospital
06.2019 - 12.2022

Medical Billing & Coding Specialist (Externship)

Synergy Billing LLC
02.2019 - 05.2019

Customer Service Representative

24/7 Intouch Tampa
03.2017 - 11.2018

Operations Manager, Customer Experience

Country Pure Food
01.2015 - 02.2017

Medical Billing & Coding -

Florida Technical College

Bsc Computer Science -

Lagos State University

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Olami Coker