Olalla Troncozo
Aftercare Teacher
Cordova,TN
Summary
I was born in Spain and was raised there for the first eight years of my life. My mother is a Spanish immigrant and my father is the child of immigrant parents. I am fluent in Spanish and have served as a translator, specifically for my mother for countless years.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Afterschool Care Teacher
St Louis Catholic School
08.2024 - Current
- Enhanced learning experiences by incorporating age-appropriate activities and play-based curriculum in afterschool care.
- Enhanced communication skills through storytelling sessions that captivated student attention while promoting active listening abilities.
- Promoted a safe environment by supervising children during indoor and outdoor playtime, maintaining vigilance at all times.
- Developed engaging arts and crafts projects to enhance creativity and fine motor skills in preschool children.
- Supported emotional well-being by offering comforting words or gestures when dealing with separation anxiety or challenging situations.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of 3 and 8 safe and secure with vigilant oversight.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Crew Member, Shift Lead
Dunkin Donuts
02.2023 - 06.2023
- Preparing coffee, Cash Handling, Mopping, Sweeping, Cleaning Dairy machines, Closing store, Taking orders, Cleaning appliances, Greeting Customers
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Call Center Representative
Pediatric Dental Care
01.2023 - 02.2023
- Taking and making calls, Translating Spanish to English, Booking appointments, Scheduling, Verifying Insurance
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
BOH Team Member
Chick-Fil-A
10.2020 - 07.2022
- Making sandwiches, Cleaning, Boxing nuggets, Opening chicken, Restaurant quality assessment checks, Restocking, Preparing salads, Checking the quality temperature of chicken, Slicing chicken, Training, Mopping, Sweeping, Prepping Mac and Cheese
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
- Ensured timely completion of daily prep lists, supporting smooth shift transitions and minimizing downtime.
- Supported fellow team members through cross-training initiatives, promoting versatility within the BOH staff.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Maintained and tracked food, cooler, and freezer temperatures.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Improved BOH team efficiency by streamlining food preparation processes and minimizing waste.
- Participated in special events catering, showcasing the restaurant''s offerings while maintaining exceptional standards of service delivery.
- Optimized kitchen layout for maximum productivity, enabling faster order turnaround times.
- Mentored new hires in BOH operations, fostering a supportive learning environment that promoted skill growth.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Maintained updated certifications in food safety and sanitation regulations.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Trained new staff on food preparation and safety procedures.
Dog Sitter
Doghouse Memphis
02.2019 - 07.2019
- Maintained a safe environment for the dogs by regularly inspecting the premises and removing any potential hazards.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Ensured dogs'' well-being by adhering to specific dietary restrictions and administering medications as required.
- Followed pet care instructions, dietary needs, and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
Team Member
Subway
03.2018 - 05.2018
- Making sandwiches, Dishwashing, Mopping, Greeting Customers, Restocking, Cash handling
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor's degree - English, Teaching English To Speakers of Other Languages
University of Memphis
Memphis Tennessee 08.2021 - Current
HS Diploma -
Bolton High School
Arlington Tennessee 08.2017 - 05.2021
Skills
Timeline
Afterschool Care Teacher
St Louis Catholic School
08.2024 - Current
Crew Member, Shift Lead
Dunkin Donuts
02.2023 - 06.2023
Call Center Representative
Pediatric Dental Care
01.2023 - 02.2023
Bachelor's degree - English, Teaching English To Speakers of Other Languages
University of Memphis
08.2021 - Current
BOH Team Member
Chick-Fil-A
10.2020 - 07.2022
Dog Sitter
Doghouse Memphis
02.2019 - 07.2019
Team Member
Subway
03.2018 - 05.2018
HS Diploma -
Bolton High School
08.2017 - 05.2021
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