Olamide Shoda
Albany,NY
Summary
A great team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Stock Associate
J.Crew Factory
05.2022 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Stocked designated items on shelves, end caps and displays.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Kept work areas neat, clean and free from debris.
Manager
Self-employed
05.2012 - 04.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Education
Bachelor of Arts - History And Diplomatic Studies
Olabisi Onabanjo University
Ogun State Nigeria09.2014
Skills
- Workplace Safety
- Product restocking
- Customer Service
- Sales Support
- Willing to Learn
- Punctual and Reliable
- Teamwork and Collaboration
- Decision-Making
- Motivated Team Player
- Attention to Detail
- Critical Thinking
- Mentoring and training
Timeline
Stock Associate
J.Crew Factory
05.2022 - Current
Manager
Self-employed
05.2012 - 04.2019
Bachelor of Arts - History And Diplomatic Studies
Olabisi Onabanjo University
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