Olanike Adesina
Customer Service Representative
ARLINGTON,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Koil Enterprise, adept in account management and resolving high-stress situations with professionalism. Skilled in strategic sales and medical terminology, demonstrating a unique blend of empathy and efficiency in customer interactions. Achieved significant improvements in customer satisfaction and repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Koil Enterprise, Remote
Dallas, TX
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Kelly Services, Remote
Dallas, TX
01.2017 - 09.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Business Administration And Management
Lagos State University
Lagos,Nigeria 12.2006
Skills
Account management
Languages
English
Full Professional
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Additional Information
Bachelor of Business Administration (BBA) in Management with a concentration in (Specific Area, e.g., Marketing, Finance, Human Resources)
Interests
Traveling and spending time with family
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionPaid time offTeam Building / Company Retreats401k matchTimeline
Customer Service Representative
Koil Enterprise, Remote
11.2021 - Current
Customer Service Representative
Kelly Services, Remote
01.2017 - 09.2021
Business Administration And Management
Lagos State University
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