OLANREWAJU JOSEPH ADERINTO
Houston,Texas
Summary
Detail-oriented professional with experience in federal military service, customer advocacy, records review, investigations, interviewing, compliance, documentation, and customer service. Experienced evaluating information, identifying discrepancies, maintaining confidential records, conducting research, preparing written reports, and applying policies and procedures. Seeking to leverage analytical, investigative, and communication skills in a USCIS Immigration Services Officer role.
Overview
7
7
years of professional experience
Work History
Customer Advocate
UnitedHealth Group / Optum Pharmacy
06.2024 - Current
- Respond to customer inquiries and resolve complex issues involving prescription benefits, medication orders, and pharmacy services.
- Review customer information, prescription records, and supporting documentation to verify accuracy and eligibility.
- Conduct detailed fact-finding conversations to gather information necessary for case resolution.
- Enter and validate prescription information within pharmacy systems while maintaining data integrity.
- Serve as liaison between customers, pharmacists, healthcare providers, and internal departments.
- Ensure compliance with HIPAA, pharmacy regulations, and company policies.
- Maintain confidential and sensitive information while safeguarding customer records.
- Document customer interactions, research findings, and case resolutions in electronic systems.
- Analyze account information, identify discrepancies, and take corrective action when necessary.
- Participate in ongoing training regarding healthcare regulations, compliance requirements, and customer service standards.
Wheeled Vehicle Mechanic
Texas Army National Guard
06.2021 - Current
- Conduct inspections and reviews of military equipment, maintenance records, and technical documentation.
- Investigate equipment malfunctions through research, interviews, record reviews, and analysis.
- Maintain sensitive government records and utilize military information systems.
- Prepare written reports, recommendations, and documentation for leadership review.
- Ensure compliance with military regulations, safety requirements, and established procedures.
- Exercise independent judgment while evaluating findings and determining corrective actions.
Customer Service Representative
TTEC
10.2020 - 09.2021
- Conducted interviews and gathered information to resolve customer concerns.
- Reviewed customer records and supporting documentation to verify information and determine eligibility for services.
- Investigated complaints and documented findings in electronic systems.
- Maintained confidential information and complied with organizational policies.
Customer Service Representative
United Airlines
04.2019 - 09.2019
- Reviewed travel documents and customer records for accuracy and compliance.
- Conducted customer interviews and resolved service-related issues.
- Maintained detailed electronic records and coordinated with multiple operational departments.
Education
Bachelor of Science - Aviation Management
Texas Southern University
12.2022
Skills
- Records Analysis
- Interviewing
- Eligibility Determinations
- Fraud Detection Awareness
- Compliance Review
- Research and Investigation
- Report Writing
- Case Management
- Records Management
- Customer Advocacy
- HIPAA Compliance
- Government Systems
- Security Procedures
- Written Communication
Timeline
Customer Advocate
UnitedHealth Group / Optum Pharmacy
06.2024 - Current
Wheeled Vehicle Mechanic
Texas Army National Guard
06.2021 - Current
Customer Service Representative
TTEC
10.2020 - 09.2021
Customer Service Representative
United Airlines
04.2019 - 09.2019
Bachelor of Science - Aviation Management
Texas Southern University