Olaoluwa Adeyi
Jacksonville,FL
Summary
Accomplished professional with a proven track record at USAA Federal Savings Bank, adept in credit analysis and sales development. Excelled in enhancing customer satisfaction and loyalty through effective dispute resolution and financial advisory, demonstrating exceptional training and mentoring capabilities. Leveraged Microsoft Office expertise to streamline processes, achieving significant improvements in client service and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Sales &Services Contact Representatives III
USAA Federal Savings Bank
Tampa, FL
09.2023 - Current
- Verified customer identification and documentation for compliant transactions.
- Resolved customer issues through dispute investigation.
- Provided thorough financial analyses for clients, enabling informed decision-making on certificate of deposit
- Boosted customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Customer Service Representative WFH
Generali Global Assistance
Miami, FL
01.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Member Experience Associate WFH
Nations Benefits
Miami, FL
01.2023 - 09.2023
- Maintained detailed records of member interactions, ensuring accurate follow-up and update
- Contributed to the development of company teams
- Built strong relationships with members through clear communication, empathy, and active listening skills.
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
- Verified customer identification and documentation for compliant transactions.Resolved customer issues through dispute investigation.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Private Elderly Patients
A Care Connection
Jacksonville, FL
04.2019 - 10.2021
- Performed light housekeeping tasks to maintain a clean and comfortable living environment for clients.
- Assisted clients with daily living activities such as bathing, dressing, grooming, and toileting for improved hygiene.
- Enhanced client safety by closely monitoring health conditions and promptly addressing any concerns.
- Delivered nutritious meals tailored to individual dietary needs while respecting client preferences.
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
Caregiver
Sunrise Assisted Living
Jacksonville, FL
10.2018 - 09.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Sales Associate
Dillards Department Store
Jacksonville, FL
04.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certified Nursing Assistant -
Florida Training Academy
Jacksonville, Florida03.2017
Bachelor In Industrial Relations Management Scienc - Industrial Personnel Management
Lagos State University
Nigeria 01.2014
Skills
- Goal-Oriented
- Customers Support and satisfaction
- Microsoft Office
- Sales deposit servicing & Acquisition
Delinquency notification
Certification
ABA certificate in BSA and AML compliances . ABA certificate in fraud prevention
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Bank Sales &Services Contact Representatives III
USAA Federal Savings Bank
09.2023 - Current
Member Experience Associate WFH
Nations Benefits
01.2023 - 09.2023
Customer Service Representative WFH
Generali Global Assistance
01.2022 - 11.2023
Private Elderly Patients
A Care Connection
04.2019 - 10.2021
Caregiver
Sunrise Assisted Living
10.2018 - 09.2019
Sales Associate
Dillards Department Store
04.2016 - 04.2018
Certified Nursing Assistant -
Florida Training Academy
Bachelor In Industrial Relations Management Scienc - Industrial Personnel Management
Lagos State University