Olaoluwa Dara
Harrisburg,PA
Summary
Versatile Support Specialist skilled handling data, technical issues, and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering years of experience in the business industry.
Overview
8
8
years of professional experience
Work History
Digital Accessibility Support Specialist/Graduate Assistance
Center of Teaching & Learning
01.2023 - Current
- Conducting thorough evaluations of 215 digital assets, including 33 websites, 3 mobile apps, several documents and software, to assess their accessibility compliance
- Conducting accessibility testing with assistive technologies like screen readers, magnification software, and voice recognition tools to simulate experiences of users with disabilities
- Performing audits, reporting on findings, and recommending solutions that align with accessibility statement policies, standards, and dynamic coding
- Providing detailed data insight and visualization using power BI and Python to aid business decision and development
- Leveraging assistive technology tools to bring equal access to clients within advanced technology space without hindrance.
Business Support Analyst
Stanbic IBTC Bank PLC
12.2015 - 01.2022
- Managed significant pricing restructure by shifting away from product cost but towards consumer willing to pay; implemented three-tiered pricing model which increased average sale 50% and margin 15%
- Led transition to paperless practice by implementing several electronic/digital procedures and faster, safer and more accurate business system while still maintaining business guidelines
- Maintained 90% key performance indicators in business sales and digital targets goals year on year.
Education
Master's Degree - Computer Science (Artificial Intelligence)
University of South Dakota
Vermillion, South Dakota12.2023
Bachelor's Degree - Computer Science
Bowen University
Osun State, Nigeria06.2013
Skills
- Python
- Power BI and Data Analyzing expert
- SQL and Excel knowledge
- Machine Learning and AI goal driven
- Knowledgeable with conducting accessibility reviews using WCAG 21 Guidelines
Phone Home
(223) 240-1048
Projects
Project Go-Green, Led a campaign of paperless or paper-lite approach for all business process by gradually onboarding customers digitally from account opening to other several client's request resulting to 60% of cost reduction on paper budget while adhering to data governance standards and procedures. Digitization All-Round, Analyzed data from 100,000 active users and used outputs as a reporting tool to guide marketing and product strategies; increased mobile app engagement time, 15% increase loan request, 20% decrease in loan recovery process, and 90% of debit card usage and so on.
Languages
Spanish
Limited Working
German
Elementary
Timeline
Digital Accessibility Support Specialist/Graduate Assistance
Center of Teaching & Learning
01.2023 - Current
Business Support Analyst
Stanbic IBTC Bank PLC
12.2015 - 01.2022
Master's Degree - Computer Science (Artificial Intelligence)
University of South Dakota
Bachelor's Degree - Computer Science
Bowen University
Similar Profiles
Justin A RosaJustin A Rosa
Writing Fellow at Center for Teaching & LearningWriting Fellow at Center for Teaching & Learning
Samara OuzounianSamara Ouzounian
Teacher at Center For Teaching & LearningTeacher at Center For Teaching & Learning
Nithya AbrahamNithya Abraham
Graduate Assistant at Center For Teaching & Learning, DePaul UniversityGraduate Assistant at Center For Teaching & Learning, DePaul University